Book Title
Business Communication: Building Critical Skills 6th Edition

MHR 388 Test 1

July 13, 2015
In a descriptive dictionary, words are defined as they are supposed to be used.
Some meanings are negotiated as people interact one-on-one with another person.
An informative report summarizes completed work or research that results in action or
We recognize words by their shapes.
If a report is shorter than 25 pages, writers must list only the two or three highest levels
of headings.
A chronological report records events in the order in which they happened or are
planned to happen.
In a prospecting letter, applicants must not create a bridge between the attention-getter
and their qualifications.
Managing incoming e-mails has little effect on overall time management of office
Informal interactions give people a chance to work out dozens of small issues.