Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 27 Appendixes

April 6, 2019
Module 27 - Résumés
Part 3:
Appendix 27-A: Chronological Résumé Example
Dyanne Lynn Allen
Campus Address Permanent Address
218 Curtis Hall 2500 Anderson Drive, Apt. 503
Greensboro, NC 27411 Raleigh, NC 27698
(919) 555-2300 (919) 555-7865
Education
B.S. in Administrative Services, May 2009, North Carolina Agricultural and Technical
State University (Greensboro, NC). Grade Point Average in Major: 3.6/4.0
Honors
Alpha Lambda Delta Honor Society
Alpha Kappa Mu Honor Society
Honor Roll every semester
Activities
Alpha Kappa Alpha Sorority
Secretary, 2008-09
Leaders' Council, 2007-08
Philanthropic Chair, 2006-07
Pledge Class President, 2005-06
Angel Flight (speak to schools and civic groups to promote the Air Force and
aerospace)
A&T Gospel Choir
Employment
2007-Present Food Service Worker, Williams Cafeteria, North Carolina Agri-
cultural and Technical State University, Greensboro, NC.
Part-time during school year.
Summer 2007 Administrative Assistant, Employee benefit, AT&T, Greensboro,
NC. Compiled statistics on employee status; used AT&T Unix
computer to process benefit claims; helped conduct exit inter-
views.
Summer 2006 Secretary, Raleigh Temporary, Raleigh, NC. Filled in as a
temporary replacement for secretarial positions in 14 diAerent
business and government oBces.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-1
Module 27 - Résumés
Appendix 27-B: Skills Résumé Example
Kevin S. Snyder
5335 Caleb Drive
Columbus, OH 43220
(614) 555-5458
Education
Bachelor of Science in Economics, minor in Spanish, June 2011, The Ohio State University
GPA in Major: 4.0/4.0
Paid for 100% of college expenses through part-time and full-time jobs.
Decision-Making and Problem-Solving
Monitored Spanish-language radio transmissions to determine if their contents affected the security of
U.S. citizens or national security.
Chose which of 50 simultaneous radio signals for unit to monitor; assigned top twelve signals to
subordinates; monitored up to four simultaneous signals myself.
If content of message posed threat to U.S. citizens or security, categorized the danger and issued
appropriate intelligence report.
Analyzed available data to determine the enemy's size, strength, capabilities, and plans.
Received six months' intensive training in collecting, collating, analyzing, and reporting data from
multiple sources.
Analyzed protocol, content, and electronic signature of radio signals to determine size, activity, type,
and location of broadcasting unit.
Designed and created database to manage security information.
Personnel and Resources Management
Supervised five-person radio transmission intercept shift, evaluate their performance, and performed
career, performance, and personal counseling.
Managed day-to-day work of rental/repair shop.
Set short-term goals to achieve manager's long-term goals and motivated employees to reach them.
Scheduled rentals for 400-piece rental inventory.
Inventoried and ordered parts for repair shop and parts sales department.
Assigned daily duties to store employees.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-2
Module 27 - Résumés
Appendix 27-C: Skills Résumé Example
Kevin S. Snyder Page 2
Training and Development
Developed and conducted formal classes for groups of 5 to 500 people, using lectures, audiovisual
aids, hands-on exercises, and extensive question-and-answer sessions.
Monitored job performance and gave on-the-spot training as necessary
Job History
Tactical Intelligence Officer, Ohio National Guard, Columbus, OH, September 2009-present. In charge of
intelligence, security, and training in these areas for an Armored Cavalry Squadron.
Industrial worker, Adia Temporary Services, Columbus, OH, September 2008-April 2009. Jobs include
stock control, parts sorter, lift operator, and general laborer.
Assistant Manager, Action Rental, Columbus, OH, July 2007-January 2008.
Loader, United Parcel Service, Columbus, OH, August 2005-June 2007.
Sergeant/98G-Spanish Linguist, United States Army, May 1999-July 2005.
Military Education
Military Intelligence O.B.C., Fort Huachuca, AZ, August 2009
Officer Candidate School, Columbus, OH, June 2008. Second out of 66.
Tactical Intercept Course, Fort Devens, MA, December 2004
E/W Voice Interceptor Course, San Angelo, TX, September 2004
Defense Language Institute, San Francisco, CA, May 2002
Basic Training, Fort Leonard Wood, MO, 1999
Military Awards
Army Service Ribbon Army Commendation Medal
Army Achievement Medal Army Overseas Ribbon
Good Conduct Medal
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-3
Module 27 - Résumés
Appendix 27-D: Skills Résumé Example
Vincent E. Hilton
1238 Harrison Avenue
Columbus, Ohio 43201
(614) 555-6636
Career Objective
To create direct mail that gets results for the client and for the agency.
Education
BA in Advertising, December 2011, The Ohio State University, Columbus, Ohio.
Coursework Includes:
Industrial Design Advertising Copywriting
Marketing Communication Graphics
Technical Illustration Advertising Media Planning
Persuasive Speaking Business and Administrative Communication
Direct Mail
Advertising Experience
Wrote sales and fund-raising letters for a variety of products and organizations as part of Direct Mail class.
Assistant Promotional Director, WNCI 97.9 Radio, Columbus, Ohio. Write copy for print advertising,
direct mail, news releases, and promotional announcements to be broadcast. Also responsible for
designing all artwork for advertising, direct mailers, and promotional items.
Intern, Zimmerman Public Relations, Columbus, Ohio. Coordinated consumer guide insert for an
association magazine. Also assisted in advertising sales, copywriting of several ads, and reader surveys.
Copywriter, under contract for Hi-Tops Bar and Grille, Columbus, Ohio. Created all in-house advertising
and promotional materials from fliers, table tents, and posters. Designed menu layout.
Created advertising campaign for FaberCastell pencils for a class project. Campaign tied FaberCastell into
"American" theme and presented the pencil in a fresh way to consumers.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-4
Module 27 - Résumés
Appendix 27-E: Skills Résumé Example
Vincent E. Hilton Page 2
Job History
Assistant Promotional Director, WNCI 97.1 Radio, Columbus, Ohio, June 2009-Present.
Intern, Zimmerman Public Relations, Columbus, Ohio, Spring 2009.
Waiter, Giardi's Restaurant, Dublin, Ohio, 2006-08.
Bartender, Sportstars Restaurant, Columbus, Ohio, 2006-08 Helped manager schedule work and train new
employees.
Food Server/Barback, Bethel Road Cooker, Columbus, Ohio, 2004-06.
Paid for 100% of college expenses through jobs and loans.
References
Diane P. Blake
Department of English
The Ohio State University
Columbus, Ohio 43210
(614) 555-5152
Linda Lazier-Smith
Department of Journalism
The Ohio State University
Columbus, Ohio 43201
(614) 555-3333
Dan Bowen
Promotion Director, WNCI 97.9
One Nationwide Plaza, 2nd floor
Columbus, Ohio 43215
(614) 555-9624
Cyndy Wheat
Girardi's Restaurant
6085 Memorial Drive
Dublin, Ohio 43017
(614) 555-1664
Portfolio Available Upon Request
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
27-5

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