David is a customer service representative at Campbell Design. He writes an e-mail to a
customer, Paula, informing her about a refund-approval. David opens his letter with the
following sentence: "Im pleased to inform you that your refund has been processed."
Which of the following is true of this business situation?
A. David successfully creates you-attitude in his letter to Paula by expressing his
B. David is more focused on his emotions and actions rather than the benefits to Paula,
and the opening sentence of his letter lacks you-attitude for this reason.
C. David successfully creates you-attitude by announcing the good-news to Paula in the
beginning of his letter.
D. David displays poor you-attitude by using the word "you."
E. None of the above.
What is the role of assumptions included in the introduction of a report?
A. They are used to identify the organizational problem that the report addresses.
B. They are used to support the conclusions and recommendations.