Book Title
Business Communication: Building Critical Skills 6th Edition

EMBA 881 Quiz 1

July 13, 2015
Miscommunication can occur because different people have different frames of
The two most common letter formats are complimentary block and alternative block.
Highlighting key words helps make Web pages more accessible.
When you know your readers name but not the gender, you should use the readers full
name in the salutation.
The connotation of words used in a job application letter does not affect an applicants
chances of getting an interview.
When an applicant submits an e-mail letter with an attached resume, it is inappropriate
to include emoticons.
Even when applicants accept one job, they should continue to show their interest in the
other places they visited.
The communication process begins with a person interpreting the information.
To increase the chances that the resume is scanned correctly, one should use a 12- or
14- point type.
When can negative information be entirely omitted?
How can a writer find good stories for visuals?
A verb is _____ if the subject is acted upon.
_____ means putting yourself in the other persons shoes.
A _____ is a cross between a traditional job application letter and a resume.