Type
Solution Manual
Book Title
Business Communication: Building Critical Skills 6th Edition
ISBN 13
978-0073403267

978-0073403267 Chapter 13 Appendixes

April 6, 2019
Module 13 - E-Mail Messages, Web Writing, and Technology
Part 3:
Appendix 13-A: A Good Solution for Problem
13.11
Subject: Alternative to Overseeing United Way
Thank you for your continued vote of confidence about
my work representing the company and the annual
United Way campaign. The last three years have been
most satisfying, and it’s great to see the company
contribute to this worthwhile program again.
As I’ve overseen the project those three years, though, I
wonder if it might be possible to focus efforts on one of
three upcoming projects instead?
Creating videos for a town meeting for all
employees.
Creating an intranet for the company.
Serving on the diversity committee.
Any of these projects should provide an opportunity to
learn new skills while putting old ones to use. These will
be intense, time-consuming projects on the order of the
United Way campaign—and I believe I’m ready for the
challenge.
If we could discuss the matter further, I’d be grateful.
Thank you for your support and consideration.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
13-1
Module 13 - E-Mail Messages, Web Writing, and Technology
Appendix 13-B:
A Good Solution for Problem 13.15
Subject: Kelly Green Web Coupon
Thank you for your recent message regarding using a web
coupon at one of our Kelly Green stores.
The coupon was intended to help promote the Kelly Green
web page, an exciting, convenient addition to the shopping
experience. A statement explaining its use for the web page
should have appeared on both the coupon and in the original
e-mail message. A link further would have explained
restrictions, including it being valid for regularly priced items.
Because you are a loyal Kelly Green customer, a 10% credit
has been issued on your Visa card.
Thank you for shopping with Kelly Green, and please do
check out the Kelly Green web page, where you may still
purchase any regularly priced item for 20% off.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any
manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
13-2

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