Contemporary Management 9th Edition

The stage which immediately follows the embryonic stage in a product's life cycleis the _____ stage. A. creation B. maturity C. decline D. growth E. conception Answer: DFeedback: The embryonic stage is followed by the growth stage, where a product gains acceptance. Answer: DFeedback: The embryonic stage is followed by the growth stage, where a product gains

According to the administrative model of decision making, why wouldn't managers be able toarrive at the optimum decision even if they had unlimited ability to evaluate information? A. Managers would not have complete information. B. Managers would not have bounded rationality. C. Managers would have no decision-making ability. D. Managers would have varying perspectives. E.

Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future. A. an organizational chart B. initiative analysis C. unity of direction D. the critical path method (CPM) E. a PERT chart Answer: AFeedback: Fayol

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian? A. Prerogative management B. Management by objectives C. Management by accounting D. Management by job enrichment E. Management by wandering around Answer:

According to McClelland, the need for affiliation is the extent to which an individual: A. desires to perform challenging tasks well. B. wants to meet personal standards for excellence. C. is concerned about maintaining good interpersonal relations. D. desires to control other people. E. wishes to receive performance feedback. Answer: CFeedback: According to McClelland, the need

Referent power is based on the special knowledge, skills, and expertise that a leader possesses. A. True B. False Answer: FALSEFeedback: Expert power is based on the special knowledge, skills, and expertise that a leader possesses. Answer: FALSEFeedback: Expert power is based on the special knowledge, skills, and expertise that a leader possesses. Answer: FALSE Feedback:

For a self-managed team to be most effective, a manager must: A. solve all the problems for the team as they arise. B. provide close supervision for all the team activities. C. choose members for the team solely on the basis of their educational qualifications. D. provide training in the required fields to all

If an organization has a profit-sharing plan in which employees are able to purchase the company's stock at a discount whenever the organization makes huge profits, then this organization follows Fayol's principle of: A. centralization. B. discipline. C. initiative. D. esprit de corps. E. remuneration of personnel. Answer: EFeedback: Fayol proposed reward systems including bonuses and

Which of the following employees exhibits organizational citizenship behavior? A. Gary: An efficient manager who doesn't work beyond the minimum hours stipulated by his company B. Morgan: An efficient manager who, as a matter of principle, never consents to work on weekends C. Kelly: A hardworking employee who is willing to work overtime

Mistakes in decision making that some managers make repeatedly are known as: A. dialectical errors. B. programmed decisions. C. nonprogrammed decisions. D. intuitive judgments. E. systematic errors. Answer: EFeedback: Systematic errors are errors that people make over and over and that result in poor decision making. Answer: EFeedback: Systematic errors are errors that people make over and

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being: A. sympathetic. B. empathetic. C. aesthetic. D. a good sender. E. optimistic. Answer: BFeedback: Receivers are empathetic when they try to understand how the sender feels and try to interpret a message from the sender's perspective, rather than viewing the

Which of the following approaches to how to be socially responsible is characterized by low levels of socially responsible behavior? Author: I took this change from the questions section above and corrected it. However, I think the sentence was better before the change. A. Accommodative B. Proactive C. Defensive D. Obstructionist E. Obligatory Answer: DFeedback: At the

The flow of natural resources, parts, and components between companies and countries is called human capital. A. True B. False Answer: FALSEFeedback: The flow of natural resources, parts, and components between companies and countries is called resource capital. Answer: FALSEFeedback: The flow of natural resources, parts, and components between companies and countries is called

Managers at Delaware Appliances feel that an advertisement of one of their major competitors is false and tarnishes the reputation of Delaware Appliances. This can lead to which of the following types of conflict? A. Intragroup conflict B. Intrapersonal conflict C. Intergroup conflict D. Interorganizational conflict E. Horizontal conflict Answer: DFeedback: Interorganizational conflict arises between organizations. Answer:

An organization that increases its quality can improve its profits by _____ the prices of its products due to increased reliability and _____ its operating costs due to increased productivity. A. decreasing; reducing B. reducing; increasing C. increasing; increasing D. increasing; reducing E. discounting; increasing Answer: DFeedback: An organization that increases its quality can improve its

The idea-creation team for Universal-Smile Cards includes an artist whose job is to create and draw the illustrations that will accompany new cards. The artist's job of creating and drawing illustrations for her development team is called a _____. A. virtual role B. group norm C. group role D. person specification E. charismatic role Answer: CFeedback:

The process by which managers decide how to divide tasks into specific jobs isknown as _____. A. job design B. job procurement C. span of control D. task analyzability E. integrating mechanization Answer: AFeedback: Job design is the process by which managers decide how to organize the tasks that workers need to do into the jobs

_____ have the right to expect a good return or reward by investing their human capital to improve a company's performance. A. Customers B. Entrepreneurs C. Suppliers D. Distributors E. Managers Answer: EFeedback: Managers have a claim on an organization because they bring to it their skills, expertise, and experience. They have the right to expect

_____ is a strategy based on the use of IT to reduce the costs associated with the product assembly process or the way services are delivered to customers. A. Six Sigma B. Flexible manufacturing C. Process reengineering D. Niche marketing E. Customer relationship management Answer: BFeedback: Flexible manufacturing is a strategy based on the use of

Groupware is a company-wide system of computer networks. A. True B. False Answer: FALSEFeedback: An intranet is a company-wide system of computer networks. Answer: FALSEFeedback: An intranet is a company-wide system of computer networks. Answer: FALSE Feedback: An intranet is a company-wide system of computer networks. Which of the following is a strategy used to encourage integrative

When managers motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in transformational leadership. A. True B. False Answer: FALSEFeedback: When managers reward high performers, reprimand or otherwise punish low performers, and motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging

_____ is the final step in implementing strategy. A. Drafting detailed action plans that specify how a strategy is to be implemented B. Allocating responsibility for implementation to the appropriate individuals or groups C. Establishing a timetable for implementation that includes precise, measurable goals linked to the attainment of the action plan D. Holding

Which of the following is a terminal value? A. Ambition B. Honesty C. Freedom D. Courage E. Responsibility Answer: CFeedback: A lifelong goal or objective that an individual seeks to achieve is called a terminal value. Answer: CFeedback: A lifelong goal or objective that an individual seeks to achieve is called a terminal value. Answer: C Feedback: A lifelong

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures. A. True B. False Answer: TRUEFeedback: Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures Answer: TRUEFeedback: Bureaucratic control is control by means of a comprehensive system of rules and standard

An organization monitors the number of customer returns for each product model as a part ofanattempt to recognize defective products. This is an example of: A. feedforward control. B. concurrent control. C. clan control. D. feedback control. E. bureaucratic control. Answer: DFeedback: At the output stage, managers use feedback control to provide information aboutcustomers' reactions to

The trait model of leadership takes into account the situation or context within which leadership occurs. A. True B. False Answer: FALSEFeedback: The trait model of leadership focuses on identifying the personal characteristics that cause effective leadership. Answer: FALSEFeedback: The trait model of leadership focuses on identifying the personal characteristics that cause effective leadership. Answer:

ALT Inc.conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective: A. stereotyping. B. reverse discrimination. C. overt discrimination. D. environmental justice. E. diversity management. Answer: EFeedback:

Which type of power is based on thespecialized knowledge and skills of a leader? A. Positional power B. Referent power C. Expert power D. Coercive power E. Reward power Answer: CFeedback: Expert power is based on the special knowledge, skills, and expertise that a leader possesses. First-level and middle managers often have technical expertise relevant to

The final step that managers need to take to achieve control over organizational activities is to: A. measure actual performance. B. establish measurable standards of performance. C. perform tests to confirm consistency. D. compare actual performance against established goals. E. evaluate the results and take corrective action. Answer: EAuthor: I have corrected the answer.Feedback: Managers achieve

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities. A. True B. False Answer: TRUEFeedback: When an organization and its members perform complex, nonroutine activities that are intrinsically hard to measure, it is more challenging for managers to measure outputs or behavior. Answer:

_____ is the traditional system of relationships established between people and groups in a society. A. Cultural imperialism B. Cultural pluralism C. National culture D. Social structure E. Social relativism Answer: DFeedback: Social structure is the traditional system of relationships established between people and groups in a society. Societies differ substantially in social structure. Answer: DFeedback: Social

A knowledge management system is acompany-specific virtual information system that systematizes the knowledge of its employees and facilitates the sharing and integrating of their expertise. A. True B. False Answer: TRUEFeedback: A knowledge management system is acompany-specific virtual information system that systematizes the knowledge of its employees and facilitates the sharing and integrating

As group size increases, social loafing decreases. A. True B. False Answer: FALSEFeedback: As group size increases, identifying individual contributions becomes increasingly difficult, and members are increasingly likely to think their individual contributions are not important, thereby increasing social loafing. Answer: FALSEFeedback: As group size increases, identifying individual contributions becomes increasingly difficult, and members

Information that reflects current conditions in the organization is called real-time information. A. True B. False Answer: TRUEFeedback: Real-time information is information that reflects the current status of business conditions. Answer: TRUEFeedback: Real-time information is information that reflects the current status of business conditions. Answer: TRUE Feedback: Real-time information is information that reflects the current status

Which of the following is true of scientific management? A. It resulted in jobs that were usually nonrepetitive. B. It brought all workers more gain than hardship. C. It revealed the maximum efficiency of work systems. D. It resulted in job dissatisfaction for many workers. E. It resulted in increased trust between managers and workers. Answer:

Kevin, the production manager at Hexavex Systems, prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager, prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer.

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services. A. product structure B. matrix structure C. product team structure D. functional structure E. customer structure Answer: DFeedback: A functional structure refers to an organizational structure composed of all the departments that an organization requires

Joe always ensures that potential job applicants are aware of both the advantages as well as the disadvantages associated with the position they are applying for. Joe's assessment of the position indicates: A. equal employment opportunity compliance. B. a 360-degree appraisal. C. a focus strategy. D. a realistic job preview. E. a low-cost strategy. Answer: DFeedback:

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. A. human resource accounting B. human resource development C. human resource planning D. training and development E. job analyses Answer: CFeedback: Human resource planning includes all the activities managers engage in

Powerful, user-friendly programs that are developed for a specific task or use are called _____. A. operating system software B. operating networks C. application software D. servers E. data structures Answer: CFeedback: Applications software, such as programs for word processing, spreadsheets, graphics, and database management, is developed for a specific task or use. Answer: CFeedback: Applications software,

Decision making in response to opportunities occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder groups. A. True B. False Answer: TRUEFeedback: Decision making in response to opportunities occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder

National culture is the traditional system of relationships established between people and groups in a society. A. True B. False Answer: FALSEFeedback: Social structure is the traditional system of relationships established between people and groups in a society. Answer: FALSEFeedback: Social structure is the traditional system of relationships established between people and groups in

Restructuring cannot be accomplished by reducing levels in the hierarchy. A. True B. False Answer: FALSEFeedback: Restructuring can be done by eliminating product teams, shrinking departments,and reducing levels in the hierarchy, all of which result in the loss of large numbers of jobsof top, middle, or first-line managers, as well as nonmanagerial employees. Answer:

The vision of transactional managers usually entails dramatic improvements in group and organizational performance as a result of changes in the organization's structure, culture, strategy, decision making, and other critical processes and factors. A. True B. False Answer: FALSEFeedback: The vision of transformational managers usually entails dramatic improvementsin group and organizational performance as

Though not formally written, an organization allows its employeesto dress casually on Fridays. This is a(n) _____ of the organization. A. policy B. rule C. standard operating procedure D. standing plan E. ethical code Answer: AFeedback: A policy is a general guide to action; a rule is a formal, written guide to action; and a standing

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders? A. Task-oriented model B. Path-goal model C. Contingency model D. Trait model E. Relationship-oriented model Answer: DFeedback: The trait model of leadership focused on identifying the personal characteristics that cause effective leadership. Answer: DFeedback: The

Owing to financial problems in the organization, the top management of an investment bank decided to reduce the number of middle managers by 10 percent. This is an example of _____. A. insourcing B. restructuring C. task assessment D. empowerment E. delegation Answer: BFeedback: Restructuring involves simplifying, shrinking, or downsizing an organization's operations to lower operating

People who are low on extraversion are not likely to experience positive moods. A. True B. False Answer: FALSEFeedback: People who are high on extraversion are likely to experience positive moods. Answer: FALSEFeedback: People who are high on extraversion are likely to experience positive moods. Answer: FALSE Feedback: People who are high on extraversion are likely

Synergy is obtained when the value created by two divisions operated separately and independently is greater than the value that would be created by two divisions cooperating. A. True B. False Answer: FALSEFeedback: Synergy is obtained when the value created by two divisions cooperating is greater than the value that would be created

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____. A. the Internet B. the intranet C. the grapevine D. the all-channel network E. the feedback network Answer: AFeedback: The Internet is a

The Age Discrimination in Employment Act of 1967 prohibits age discrimination. A. True B. False Answer: TRUEFeedback: The Age Discrimination in Employment Act of 1967 prohibits age discrimination. Answer: TRUEFeedback: The Age Discrimination in Employment Act of 1967 prohibits age discrimination. Answer: TRUE Feedback: The Age Discrimination in Employment Act of 1967 prohibits age discrimination. _____ focuses

The theory of scientific management was introduced in the late twentieth century. A. True B. False Answer: FALSEFeedback: The theory of scientific management was introduced in the late twentieth century. Author: Your feedback says the answer should be TRUE. Answer: FALSEFeedback: The theory of scientific management was introduced in the late twentieth century. Author:

Which of the following types of change is gradual, incremental, and narrowly focused? A. Technological change B. Infrastructure change C. Structural change D. Revolutionary change E. Evolutionary change Answer: EFeedback: Evolutionary change is gradual, incremental, and narrowly focused. Answer: EFeedback: Evolutionary change is gradual, incremental, and narrowly focused. Answer: E Feedback: Evolutionary change is gradual, incremental, and narrowly focused. A

An organization that has a single, comprehensive long-term plan that leads every department within the organization is following Fayol's principle of: A. order. B. line of authority. C. unity of command. D. unity of direction. E. decentralization. Answer: DFeedback: Unity of direction is the singleness of purpose that makes possible the creation of one plan of

In an unstructured interview, the interviewer feels free to ask probing questions to discover what the applicant is like and does not ask a fixed set of questions determined in advance. A. True B. False Answer: TRUEFeedback: In an unstructured interview, the interviewer feels free to ask probing questions to discover what the

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently. A. True B. False Answer: TRUEFeedback: Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently. Answer: TRUEFeedback: Management is the planning, organizing, leading,

When Mark brought in a large client for the bank, Dan gave Mark a significant bonus. What type of power was Dan using? A. Expert B. Coercive C. Reward D. Empowerment E. Referent Answer: CFeedback: Reward power is the ability of a manager to give or withhold tangible rewards (pay raises, bonuses, choice job assignments) and

Why isorganizational behavior modification criticized? A. It fails to give managers a technique to motivate the performance of organizationally functional behaviors. B. It has been unsuccessful when used toimprove productivity, efficiency, attendance, and punctuality. C. Itcan rob people of their individuality, freedom of choice, and creativity if used ineptly. D. It does not work for

The second and intermediate step in an organization's planning process, which is also called strategy formulation, is to analyze the current situation and develop a strategy. A. True B. False Answer: TRUEFeedback: The second step in the planning process is formulating strategy. Managers analyze the organization's current situation and then conceive and develop

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991: A. prohibits discrimination against workers over the age of 40. B. allows for the awarding of punitive and compensatory damages. C. prohibits discrimination against disabled individuals. D. requires that men and women be paid equally if they are performing equal work. E.

Forces in the task environment have little impact on short-term decision making. A. True B. False Answer: FALSEFeedback: Forces in the task environment result from the actions of suppliers, distributors, customers, and competitors and have a significant impact on short-term decision making. Answer: FALSEFeedback: Forces in the task environment result from the actions of

To take advantage of the potential for synergy in groups, managers need to make sure that groups are composed of members who have complementary skills. A. True B. False Answer: TRUEFeedback: To take advantage of the potential for synergy in groups, managers need to make sure that groups are composed of members who

Which of the following is true of transformational managers' subordinates? A. They are aware of their own needs for growth, development, and accomplishment. B. They have limited awareness of the importance of their jobs. C. They are motivated to work for their own personal benefit. D. They lack confidence in themselves and their leaders. E.

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization. A. True B. False Answer: FALSEFeedback: In a bureaucracy, a manager's formal authority derives from the position he or she holds in the organization. Answer: FALSEFeedback: In a bureaucracy, a manager's formal authority

Computer software that enables teams to share information with each other is called _____. A. wheel network B. groupware C. all-channel network D. grapevine E. chain network Answer: BFeedback: Groupware is computer software that enables members of groups and teams to share information with one another to improve their communication and performance. Answer: BFeedback: Groupware is computer

The measure of how productively an organization uses its resources to achieve a goal is known as _____. A. effectiveness B. product differentiation C. efficiency D. empowerment E. product development Answer: CFeedback: A measure of how well or how productively resources are used to achieve a goalis known as efficiency. Organizations are efficient when managers minimize

The free-trade doctrine predicts that if each country agrees to specialize in the production of the goods and services that it can produce most efficiently, this will make the best use of global capital resources and will result in lower prices. A. True B. False Answer: TRUEFeedback: The free-trade doctrine predicts that if

Which of the following statements supports the fact that Toy Track operates in a task environment with a low barrier to entry? A. Toy Trackhas few competitors and faces no challenges from other organizations. B. Toy Track is able to sell its products easily, even though they are overpriced. C. The task environment

Another name for contingency planning is _____. A. single-use planning B. ad-hoc planning C. business planning D. divisional-level planning E. scenario planning Answer: EFeedback: Scenario planning (also known as contingency planning) is the generation of multiple forecasts of future conditions followed by an analysis of how to respond effectively to each of those conditions. Answer: EFeedback: Scenario

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these

_____ are norms that are considered to be of central importance to the functioning of society and to social life, the violation of whichbrings serious retribution. A. Mores B. Folkways C. Values D. Ceremonies E. Superstitions Answer: AFeedback: Mores are norms that are considered to be of central importance to the functioning of society and to

Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of: A. focusing on superordinate goals. B. focusing on developmental goals. C. focusing on interests instead of demands. D. focusing on people instead of the problem. E. focusing on what is fair. Answer: DFeedback: All parties

During the input stage, managers use __________ control procedures to anticipate problems before they occur. A. input B. conversion C. output D. feedforward E. feedback Answer: DFeedback: At the input stage, managers use feedforward control to anticipate problems before they arise so problems do not occur later during the conversion process. Answer: DFeedback: At the input stage,

The informal organizational network through which unofficial information flows is called _____. A. the grapevine B. the all-channel network C. the wheel network D. the circle network E. the chain network Answer: AFeedback: The grapevine is an informal organizational communication network along which unofficial information flows quickly, if not always accurately. Answer: AFeedback: The grapevine is an

In integrative bargaining, the parties in conflictperceive that they canincrease the resource pie by finding a creative solution to the conflict. A. True B. False Answer: TRUEFeedback: In integrative bargaining, the parties perceive that they might be able to increasethe resource pie by trying to come up with a creative solution to the

Which of the following is true of rules? A. They are mandatory instructions. B. They are unwritten expectations of behavior. C. They are informal codes of conduct. D. They focus more on creating goals rather than achieving them. E. They are suggestions about best practices. Answer: AFeedback: Rules are formal written instructions that specify actions to

To determine an organization's missions and goals,managers must first _____. A. perform a SWOT analysis B. apply the Five Forces Model C. define its business D. develop a long-term plan E. develop a short-term plan Answer: CFeedback: To determine an organization's mission, managers must first define its business so they can identify what kind of value

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. A. control group B. talent pool C. organization D. focus group E. quality circle Answer: CFeedback: Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals

Which of the following is not a product attribute or quality that most customers prefer? A. High-quality products B. Products with valuable features C. Customized products D. Quick after-sales service E. High prices Answer: EFeedback: Some general product attributes or qualities that most customers prefer: a lower price to a higher price; high-quality products to low-quality

Greg belongs to a society which makes very few distinctions between people and groups. This is reflected in his company, Sonata DCM, the managers of which represent several different classes and cultures. The society to which he belongs is _____. A. low on cultural diversity B. low on social stratification C. high on economic

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.A. True B. False Answer: FALSEFeedback: Increasing the level of job specialization - the process by which a division of labor occurs as different workers specialize in tasks - improves efficiency and leads to higher organizational performance. Answer: FALSEFeedback: Increasing

According to Henri Fayol, unity means that managers need to make every attempt to collect and use all available information in the planning process. A. True B. False Answer: FALSEFeedback: According to Henri Fayol, accuracy means that managers need to make every attempt to collect and use all available information in the planning

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people. A. Ideals B. Stereotypes C. Values D. Concepts E. Perceptions Answer: BFeedback: Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people. Answer: BFeedback: Stereotypes are composed of simplistic and often

_____ watch the company and its managers closely to ensure that management is working diligently to increase the company's profitability. A. Entrepreneurs B. Suppliers C. Stockholders D. Angel investors E. Distributors Answer: CFeedback: Stockholders are interested in how a company operates because they want to maximize the return on their investment. Thus, they watch the company

Managers affect society directly with their decisions regarding the use of resources. A. True B. False Answer: TRUEFeedback: Because managers decide how to use many of a society's most valuable resources - its skilled employees, raw materials like oil and land, computers and information systems, and financial assets - they directly impact the

Under the _____ rule, an ethical decision is one that best maintains people's fundamental privileges. A. justice B. moral rights C. utilitarian D. practical E. moral scruples Answer: BFeedback: Under the moral rights rule, an ethical decision is one that best maintains and protects the fundamental or inalienable rights and privileges of the people affected by

A face-to-face communication technique in which a manager goes to awork area and talks informally with employees about issues and concerns is _____. A. management by exception B. management by objectives C. micromanagement D. macromanagement E. management by wandering around Answer: EFeedback: Management by wandering around is aface-to-face communication technique inwhich a manager walks around a

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of: A. the similar-to-me effect. B. a hostile work environment. C. quid pro quo sexual harassment. D. the salience effect. E. reverse discrimination. Answer: BFeedback: Lewd jokes, sexually oriented comments or innuendos, vulgar language, displays of pornography,

Divisional managers' decisions pertaining to divisions' long-term goals, overall strategy, and structure is called an organization's _____ plan. A. business-level B. corporate-level C. functional-level D. departmental-level E. global-level Answer: AFeedback: Divisional managers' decisions pertaining to the divisions' long-term goals, overall strategy, and structure are called an organization's business-level plan. Answer: AFeedback: Divisional managers' decisions pertaining to the divisions'

People with an external locus of control believe that outside forces are responsible for what happens to and around them. A. True B. False Answer: TRUEFeedback: People with an external locus of control believe that outside forces are responsible for what happens to and around them; they do not think their own actions

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender. A. True B. False Answer: TRUEFeedback: The sender is the person or group wishing to share information with some other person or group. Answer: TRUEFeedback: The sender is the person or

_____ occurs when individuals in a teamstrive for agreement among themselves rather than assessing information accurately. A. Groupthink B. Intuition C. Bounded rationality D. Escalating commitment E. Representativeness bias Answer: AFeedback: Groupthink is a pattern of faulty and biased decision making that occurs in groups whose members strive for agreement among themselves at the expense of

It's easier for managers to gain access to scarce resources when the external environment is changing quickly. A. True B. False. Answer: FALSEFeedback: The more quickly the external environment is changing and the greater the uncertainty within it, the greater are the problems managers face in trying to gain access to scarce resources. Answer:

During the planning process, managers lay out the lines of authority and responsibility between different individuals and groups. A. True B. False Answer: FALSEFeedback: Organizing people into departments according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individualsand groups. Answer: FALSEFeedback: Organizing people into

Which of the followingtypes of controls do managers use during the output stage of transforming raw materials into finished goods? A. Behavioral control B. Concurrent control C. Bureaucratic control D. Feedforward control E. Feedback control Answer: EFeedback: At the output stage, managers use feedback control to provide information aboutcustomers' reactions to goods and services so corrective

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co-workers, both of which make her uncomfortable. What type of environment is this? A. Whistle-blowing environment B. Salience environment C. Quid pro quo environment D. Hostile work environment E. Accommodative environment Answer: DFeedback: Lewd jokes,

According to Henry Fayol, an effective plan should have four qualities, namely,unity, continuity, accuracy, and _____. A. sustainability B. flexibility C. accountability D. consistency E. synergy Answer: BFeedback: Despite the need for continuity and accuracy, Fayol emphasized that the planning process should be flexible enough so plans can be altered and changed if the situation changes;

As a result of the application of scientific management principles, workers became increasingly dissatisfied. A. True B. False Answer: TRUEFeedback: As a result of the application of scientific management principles, workers became increasingly dissatisfied. Answer: TRUEFeedback: As a result of the application of scientific management principles, workers became increasingly dissatisfied. Answer: TRUE Feedback: As a result

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of: A. an informal group. B. a virtual group. C. a cross-functional group. D. a self-managed work group. E. a command group. Answer: EFeedback: Subordinates who report to the same supervisor compose a command group. Answer: EFeedback: Subordinates who

Trait appraisalshave the advantage over behavioral appraisalsin giving employees clear information about what they are doing right and wrong and how they can improve their performance. A. True B. False Answer: FALSEFeedback: A disadvantage of trait appraisals is that they often do not enable managers to give employees feedback they can use to

Fiedler's contingency model suggests that: A. identifyingthe personality traits of leaders is the only way to understand effective leadership. B. the situation or context within which leadership occurs is irrelevant when studying effective leaders. C. if a leader is effective in one situation, hecan be effective in all other situations. D. leadership styles are

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level? A. Those who work under close supervision B. Those who work in rigid organizational structures C. Those who work in organizations where authority is centralized D. Those who

A brand of cereal attracts customers by offering thelowest prices among other brands of cereals. The company uses a differentiation strategy in this situation. A. True B. False Answer: FALSEFeedback: With a low-cost strategy, managers try to gain a competitive advantage by focusing the energy of all the organization's departments or functions on

_____ is the process by which division of labor occurs as different workers gain expertise in tasks over time. A. Job specialization B. Systems management C. Esprit de corps D. Job rotation E. Centralization Answer: AFeedback: Job specialization is the process by which a division of labor occurs as different workers specialize in tasks. Answer: AFeedback: Job

The formal business attire that exemplifies the culture of an organization is also a part of organizational language. A. True B. False Answer: TRUEFeedback: The concept of organizational language encompasses not only spoken language but how people dress, the offices they occupy, the cars they drive, and the degree of formality they use

A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm's needs? A. Process layout B. Fixed-position layout C. Sequential layout D. Product layout E. Flexible manufacturing layout Answer: AFeedback: A process layout is often suited to manufacturing settings that produce a variety of custom-made products, each

In the _____ phase, a common understanding is ensured. A. transmission B. schema C. initiation D. simulation E. feedback Answer: EFeedback: In the feedback phase, a common understanding is ensured. Answer: EFeedback: In the feedback phase, a common understanding is ensured. Answer: E Feedback: In the feedback phase, a common understanding is ensured. _____ are frequently in the position of

A product structure lets divisional managers respond quickly and appropriately to the changing task environment. A. True B. False. Answer: TRUEFeedback: A product structure puts divisional managers close to their customers and lets them respond quickly and appropriately to the changing task environment. Answer: TRUEFeedback: A product structure puts divisional managers close to their

Which of the following is an important reason for subordinates to participatein goal setting? A. It strengthens subordinates' commitment to achieving goals and meeting budgets. B. It centralizes the responsibility of setting goals and achieving those goals. C. It enables direct supervision and close scrutiny of employees. D. It enables complete evaluation of employees

Leader-member relations, task structure, and position power are the situational characteristics identified by: A. Fiedler's contingency model. B. the trait model of leadership. C. the behavior model of leadership. D. House's path-goal theory. E. the leader substitutes model. Answer: AFeedback: Fiedler identified three situational characteristics that are important determinants of how favorable a situation is for

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations. A. Hawthorne studies B. Organizational behavior C. Management science D. Scientific management E. Administrative management Answer: BFeedback: Organizational behavior is the study of the factors that have an impact on how individuals and groups

Ability tests assess the extent to which applicants possess the skills necessary for job performance, such as verbal comprehension or numerical skills. A. True B. False Answer: TRUEFeedback: Ability tests assess the extent to which applicants possess the skills necessary for job performance, such as verbal comprehension or numerical skills. Answer: TRUEFeedback: Ability tests

An organization's code of ethics is shaped by the ethics of the top managers of the organization. A. True B. False Answer: TRUEFeedback: Top managers play a crucial role in determining a company's ethics. Answer: TRUEFeedback: Top managers play a crucial role in determining a company's ethics. Answer: TRUE Feedback: Top managers play a crucial role

Why is avoidance ineffective as a conflict resolution strategy? A. It does not address the real source of disagreement. B. It escalates levels of conflict as each party tries to outmaneuver the other. C. The weaker party who gives in might look for ways to get back at the stronger party in the

In order to develop employees who can take on new responsibilities and more challenging positions, an organizationprovides a tuition reimbursement program to its employees. In this case, the organization is aiming to develop its employees through _____. A. mentoring B. training C. formal education D. varied work experiences E. simulation Answer: CFeedback: Many large corporations reimburse

Which of the following is an example of a rule? A. A general mandatory guideline asking all employees to leave their work machines in good order B. A statement issued by the company specifying the sales projection for the next fiscal year C. An informal code of conduct recommending that employees help each

The higher the cohesiveness of a group, the higher the _____ in the group. A. level of deviance B. level of social loafing C. level of participation D. level of individualism E. emphasis on individual goals Answer: CFeedback: As group cohesiveness increases, the extent of group members' participation within the group increases. Answer: CFeedback: As group cohesiveness