A brand of cereal attracts customers by offering thelowest prices among other brands of
cereals. The company uses a differentiation strategy in this situation.
A. True
B. False
Clan control keeps organization members goal-directed, while they are still open to new
opportunities.
A. True
B. False
The principle of _____ states that top managers should always construct a hierarchy
with the fewest levels of authority necessary to efficiently and effectively use
organizational resources.
A. minimum chain of command
B. unity of command
C. unity of direction
D. centralization
E. dual command
The quality of information is determined by its _____ and _____.
A. accuracy; reliability
B. timeliness; relevance
C. relevance; accuracy
D. completeness; timeliness
E. availability; reliability
A computer system that gathers comprehensive data, organizes it, and summarizes it in
ways that are useful to managers for their nonroutine tasks is known as a(n) _____
system.
A. transactional analysis
B. artificial intelligence
C. expert
D. operations information
E. decision-support
Despite global competition and advances in information technology, the tasks and
responsibilities of managers have undergone little change in recent years.
A. True
B. False
Decisions that are based onrules and guidelines are known as:
A. brainstormed decisions.
B. heuristic decisions.
C. programmed decisions.
D. intuitive decisions.
E. creative decisions.
Employees are stakeholders of a company.
A. True
B. False
Overpayment inequity exists when a person perceives that his or her own
outcome-input ratio is less than that of a referent.
A. True
B. False
A neutral third party called a(n) _____ is usually called in to resolve any conflict that
may arise over the interpretation of the contract that spells out the terms of the
collective bargaining agreement.
A. mediator
B. management spokesperson
C. arbitrator
D. picketer
E. union representative
Escalating commitment is the tendency of decision makers to overestimate their ability
to control activities and events.
A. True
B. False
Which of the following best reflects Mary Parker Follett’s views on management and
leadership in an organization?
A. Managers should avoid involving workers in analyzing their jobs to identify better
ways to perform tasks, as this could lead to employees underperforming.
B. If workers have the relevant knowledge, then workers, rather than managers, should
be in control of the work process itself.
C. The formal line of authority and vertical chain of command are the most essential
steps to effective management.
D. Members of different departments should avoid working together in
cross-departmental teams to accomplish projects in order to minimize duplication of
effort.
E. Managers’ formal authority deriving from their position in the hierarchy should
decide who will lead at any particular moment.