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The stage which immediately follows the embryonic stage in a product’s life cycleis the _____ stage. A. creation B. maturity C. decline D. growth E. conception A boundarylessorganization is an organization composed of people linked by IT. A. True B. […]

According to the administrative model of decision making, why wouldn’t managers be able toarrive at the optimum decision even if they had unlimited ability to evaluate information? A. Managers would not have complete information. B. Managers would not have bounded […]

Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future. A. an organizational chart B. initiative analysis C. […]

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian? A. Prerogative management B. Management by […]

According to McClelland, the need for affiliation is the extent to which an individual: A. desires to perform challenging tasks well. B. wants to meet personal standards for excellence. C. is concerned about maintaining good interpersonal relations. D. desires to […]

Referent power is based on the special knowledge, skills, and expertise that a leader possesses. A. True B. False A high level of _____ may help leaders develop a vision for their organizations, motivate their subordinates to commit to this […]

For a self-managed team to be most effective, a manager must: A. solve all the problems for the team as they arise. B. provide close supervision for all the team activities. C. choose members for the team solely on the […]

If an organization has a profit-sharing plan in which employees are able to purchase the company’s stock at a discount whenever the organization makes huge profits, then this organization follows Fayol’s principle of: A. centralization. B. discipline. C. initiative. D. […]

Which of the following employees exhibits organizational citizenship behavior? A. Gary: An efficient manager who doesn’t work beyond the minimum hours stipulated by his company B. Morgan: An efficient manager who, as a matter of principle, never consents to work […]

Mistakes in decision making that some managers make repeatedly are known as: A. dialectical errors. B. programmed decisions. C. nonprogrammed decisions. D. intuitive judgments. E. systematic errors. Phil has noticed that his operations manager has been practicing unethical means to […]

Joe is listening to Mat and trying to understand Mat’s point of view. Joe is being: A. sympathetic. B. empathetic. C. aesthetic. D. a good sender. E. optimistic. The members of a team who bear primary responsibility for the success […]

Which of the following approaches to how to be socially responsible is characterized by low levels of socially responsible behavior? Author: I took this change from the questions section above and corrected it. However, I think the sentence was better […]

The flow of natural resources, parts, and components between companies and countries is called human capital. A. True B. False When managers organize divisions based solely on the type of customer they focus on, they adopt a _____. A. product […]

Managers at Delaware Appliances feel that an advertisement of one of their major competitors is false and tarnishes the reputation of Delaware Appliances. This can lead to which of the following types of conflict? A. Intragroup conflict B. Intrapersonal conflict […]

An organization that increases its quality can improve its profits by _____ the prices of its products due to increased reliability and _____ its operating costs due to increased productivity. A. decreasing; reducing B. reducing; increasing C. increasing; increasing D. […]

The idea-creation team for Universal-Smile Cards includes an artist whose job is to create and draw the illustrations that will accompany new cards. The artist’s job of creating and drawing illustrations for her development team is called a _____. A. […]

The process by which managers decide how to divide tasks into specific jobs isknown as _____. A. job design B. job procurement C. span of control D. task analyzability E. integrating mechanization Dan, the president of Bank Missouri, is attempting […]

_____ have the right to expect a good return or reward by investing their human capital to improve a company’s performance. A. Customers B. Entrepreneurs C. Suppliers D. Distributors E. Managers An automobile manufacturer redesigning the body of one of […]

_____ is a strategy based on the use of IT to reduce the costs associated with the product assembly process or the way services are delivered to customers. A. Six Sigma B. Flexible manufacturing C. Process reengineering D. Niche marketing […]

Groupware is a company-wide system of computer networks. A. True B. False Which of the following is a strategy used to encourage integrative bargaining? A. Changing an organization’s structure B. Engaging in distributive negotiation C. Emphasizing superordinate goals D. Using […]

When managers motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in transformational leadership. A. True B. False An operations information system typically accesses data gathered by a _____ system and converts the data […]

_____ is the final step in implementing strategy. A. Drafting detailed action plans that specify how a strategy is to be implemented B. Allocating responsibility for implementation to the appropriate individuals or groups C. Establishing a timetable for implementation that […]

Which of the following is a terminal value? A. Ambition B. Honesty C. Freedom D. Courage E. Responsibility _____ reinforcement gives people outcomes they desire when they perform organizationally functional behaviors. A. Negative B. Extrinsic C. Positive D. Intrinsic E. […]

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures. A. True B. False When parties in conflict resolve their differences without making concessions but in away that leaves them bothbetter off, it is […]

An organization monitors the number of customer returns for each product model as a part ofanattempt to recognize defective products. This is an example of: A. feedforward control. B. concurrent control. C. clan control. D. feedback control. E. bureaucratic control. […]

The trait model of leadership takes into account the situation or context within which leadership occurs. A. True B. False To further promote innovation among team members,the manager should avoid: A. offering guidance to the group. B. coaching the group […]

ALT Inc.conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective: […]

Which type of power is based on thespecialized knowledge and skills of a leader? A. Positional power B. Referent power C. Expert power D. Coercive power E. Reward power Toy Town makes and sells jigsaw puzzles and strategy board games. […]

The final step that managers need to take to achieve control over organizational activities is to: A. measure actual performance. B. establish measurable standards of performance. C. perform tests to confirm consistency. D. compare actual performance against established goals. E. […]

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities. A. True B. False _____ occurs when the meaning of a message changes as the message passes through a series […]

_____ is the traditional system of relationships established between people and groups in a society. A. Cultural imperialism B. Cultural pluralism C. National culture D. Social structure E. Social relativism Max belongs to a society which isrigid and skeptical about […]

A knowledge management system is acompany-specific virtual information system that systematizes the knowledge of its employees and facilitates the sharing and integrating of their expertise. A. True B. False Which of the following is true of organizational performance? A. It […]

As group size increases, social loafing decreases. A. True B. False To be a good listener, a manager should: A. interrupt the sender when he or sheis being unclear. B. avoid looking directly at the sender to keep from embarrassing […]

Information that reflects current conditions in the organization is called real-time information. A. True B. False Stereotypes are usually based on a visible characteristic such as a person’s age, gender, or race. A. True B. False Answer: TRUE Feedback: Stereotypes […]

Which of the following is true of scientific management? A. It resulted in jobs that were usually nonrepetitive. B. It brought all workers more gain than hardship. C. It revealed the maximum efficiency of work systems. D. It resulted in […]

Kevin, the production manager at Hexavex Systems, prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager, prefers shorter production runs of a few hundred units in order […]

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services. A. product structure B. matrix structure C. product team structure D. functional structure E. customer structure Rapid advances in […]

Joe always ensures that potential job applicants are aware of both the advantages as well as the disadvantages associated with the position they are applying for. Joe’s assessment of the position indicates: A. equal employment opportunity compliance. B. a 360-degree […]

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. A. human resource accounting B. human resource development C. human resource planning D. training […]

Powerful, user-friendly programs that are developed for a specific task or use are called _____. A. operating system software B. operating networks C. application software D. servers E. data structures Perception is a highly objective, rational process. A. True B. […]

Decision making in response to opportunities occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder groups. A. True B. False _____ are thought of as those organization members who establish and implement […]

National culture is the traditional system of relationships established between people and groups in a society. A. True B. False What is diversity? A. Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any […]

Restructuring cannot be accomplished by reducing levels in the hierarchy. A. True B. False Moral principles or beliefs about what is the right or appropriate way to behave are known as ethics. A. True B. False Answer: TRUE Feedback: Ethics […]

The vision of transactional managers usually entails dramatic improvements in group and organizational performance as a result of changes in the organization’s structure, culture, strategy, decision making, and other critical processes and factors. A. True B. False All of the […]

Though not formally written, an organization allows its employeesto dress casually on Fridays. This is a(n) _____ of the organization. A. policy B. rule C. standard operating procedure D. standing plan E. ethical code New employees at the Raintree Amusement […]

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders? A. Task-oriented model B. Path-goal model C. Contingency model D. Trait model E. Relationship-oriented model By increasing people’s […]

Owing to financial problems in the organization, the top management of an investment bank decided to reduce the number of middle managers by 10 percent. This is an example of _____. A. insourcing B. restructuring C. task assessment D. empowerment […]

People who are low on extraversion are not likely to experience positive moods. A. True B. False Learning theory focuses on the linkage between performance and outcomes in the motivation equation. A. True B. False Answer: TRUE Feedback: Learning theory […]

Synergy is obtained when the value created by two divisions operated separately and independently is greater than the value that would be created by two divisions cooperating. A. True B. False Strategies are a cluster of decisions concerning what organizational […]

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____. A. the Internet B. the intranet C. […]

The Age Discrimination in Employment Act of 1967 prohibits age discrimination. A. True B. False _____ focuses primarily on teaching organization members how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective […]

The theory of scientific management was introduced in the late twentieth century. A. True B. False Coercive power is the power that comes from subordinates’ and coworkers’ respect, admiration, and loyalty. A. True B. False Answer: FALSE Feedback: Referent power […]

Which of the following types of change is gradual, incremental, and narrowly focused? A. Technological change B. Infrastructure change C. Structural change D. Revolutionary change E. Evolutionary change A formal system for evaluating subordinates’ behavior by their ability to achieve […]

An organization that has a single, comprehensive long-term plan that leads every department within the organization is following Fayol’s principle of: A. order. B. line of authority. C. unity of command. D. unity of direction. E. decentralization. Jobs that are […]

In an unstructured interview, the interviewer feels free to ask probing questions to discover what the applicant is like and does not ask a fixed set of questions determined in advance. A. True B. False _____ is a corporate-level strategy […]

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently. A. True B. False When a manager asks a subordinate for sexual favors in return for a promotion, what type […]

When Mark brought in a large client for the bank, Dan gave Mark a significant bonus. What type of power was Dan using? A. Expert B. Coercive C. Reward D. Empowerment E. Referent In what way do moods differ from […]

Why isorganizational behavior modification criticized? A. It fails to give managers a technique to motivate the performance of organizationally functional behaviors. B. It has been unsuccessful when used toimprove productivity, efficiency, attendance, and punctuality. C. Itcan rob people of their […]

The second and intermediate step in an organization’s planning process, which is also called strategy formulation, is to analyze the current situation and develop a strategy. A. True B. False An organization’s competitive advantage does not derive from departmental skills. […]

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991: A. prohibits discrimination against workers over the age of 40. B. allows for the awarding of punitive and compensatory damages. C. prohibits discrimination against disabled individuals. D. […]

Forces in the task environment have little impact on short-term decision making. A. True B. False Groups established by managers to achieve organizational goals are known as formal groups. A. True B. False Answer: TRUE Feedback: Formal groups are those […]

To take advantage of the potential for synergy in groups, managers need to make sure that groups are composed of members who have complementary skills. A. True B. False Performance feedback demotivatesthe employees and affects their performance negatively. A. True […]

Which of the following is true of transformational managers’ subordinates? A. They are aware of their own needs for growth, development, and accomplishment. B. They have limited awareness of the importance of their jobs. C. They are motivated to work […]

In a bureaucracy, a manager’s formal authority derives from the knowledge he possesses rather than the position he holds in the organization. A. True B. False The development of new, often radically different, kinds of goods and services is called […]

Computer software that enables teams to share information with each other is called _____. A. wheel network B. groupware C. all-channel network D. grapevine E. chain network Establishing measurable standards of performance, measuring actual performance, comparing actual performance against established […]

The measure of how productively an organization uses its resources to achieve a goal is known as _____. A. effectiveness B. product differentiation C. efficiency D. empowerment E. product development Organizational culture functions as a kind of control system. A. […]

The free-trade doctrine predicts that if each country agrees to specialize in the production of the goods and services that it can produce most efficiently, this will make the best use of global capital resources and will result in lower […]

Which of the following statements supports the fact that Toy Track operates in a task environment with a low barrier to entry? A. Toy Trackhas few competitors and faces no challenges from other organizations. B. Toy Track is able to […]

Another name for contingency planning is _____. A. single-use planning B. ad-hoc planning C. business planning D. divisional-level planning E. scenario planning Total quality management requires the cooperation of managers of certain functions of an organization. A. True B. False […]

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania’s islands. Which […]

_____ are norms that are considered to be of central importance to the functioning of society and to social life, the violation of whichbrings serious retribution. A. Mores B. Folkways C. Values D. Ceremonies E. Superstitions Motivation in groups with […]

Two parties in conflict focusing on each other’s shortcomings rather than solving the source of the conflict is an example of: A. focusing on superordinate goals. B. focusing on developmental goals. C. focusing on interests instead of demands. D. focusing […]

During the input stage, managers use __________ control procedures to anticipate problems before they occur. A. input B. conversion C. output D. feedforward E. feedback The mission statements of organizations in the same market will typically be the same. A. […]

The informal organizational network through which unofficial information flows is called _____. A. the grapevine B. the all-channel network C. the wheel network D. the circle network E. the chain network Decisions that require time and effort and result from […]

In integrative bargaining, the parties in conflictperceive that they canincrease the resource pie by finding a creative solution to the conflict. A. True B. False Human resource management is simple because organizations need not adhere tostate or national laws. A. […]

Which of the following is true of rules? A. They are mandatory instructions. B. They are unwritten expectations of behavior. C. They are informal codes of conduct. D. They focus more on creating goals rather than achieving them. E. They […]

To determine an organization’s missions and goals,managers must first _____. A. perform a SWOT analysis B. apply the Five Forces Model C. define its business D. develop a long-term plan E. develop a short-term plan The behaviorally anchored rating scale […]

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. A. control group B. talent pool C. organization D. focus group E. quality circle According to Fayol, the fewer […]

Which of the following is not a product attribute or quality that most customers prefer? A. High-quality products B. Products with valuable features C. Customized products D. Quick after-sales service E. High prices Which of the following sources of conflict […]

Greg belongs to a society which makes very few distinctions between people and groups. This is reflected in his company, Sonata DCM, the managers of which represent several different classes and cultures. The society to which he belongs is _____. […]

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.A. True B. False Federal law prohibits discrimination based on sexual orientation. A. True B. False Answer: FALSE Feedback: Although no federal law prohibits discrimination based on […]

According to Henri Fayol, unity means that managers need to make every attempt to collect and use all available information in the planning process. A. True B. False Obedience to a manager’s authority is most consistent with Fayol’s principle of: […]

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people. A. Ideals B. Stereotypes C. Values D. Concepts E. Perceptions Which of the following is true of moods and emotions? A. Moods […]

_____ watch the company and its managers closely to ensure that management is working diligently to increase the company’s profitability. A. Entrepreneurs B. Suppliers C. Stockholders D. Angel investors E. Distributors Creating new options for joint gain occurs by focusing […]

Managers affect society directly with their decisions regarding the use of resources. A. True B. False Dialectical inquiry is easier to implement than devil’s advocacy to blunt the effects of groupthink in group decision making. A. True B. False Answer: […]

Under the _____ rule, an ethical decision is one that best maintains people’s fundamental privileges. A. justice B. moral rights C. utilitarian D. practical E. moral scruples Which of the following is an example of a company’s standard operating procedure? […]

A face-to-face communication technique in which a manager goes to awork area and talks informally with employees about issues and concerns is _____. A. management by exception B. management by objectives C. micromanagement D. macromanagement E. management by wandering around […]

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of: A. the similar-to-me effect. B. a hostile work environment. C. quid pro quo sexual harassment. D. the salience effect. E. […]

Divisional managers’ decisions pertaining to divisions’ long-term goals, overall strategy, and structure is called an organization’s _____ plan. A. business-level B. corporate-level C. functional-level D. departmental-level E. global-level The divisional head of an organization decides to set up the division’s […]

People with an external locus of control believe that outside forces are responsible for what happens to and around them. A. True B. False The degree to which members of a group are attracted to or loyal tothe group is […]

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender. A. True B. False Peggy, a foreman at a petrochemical plant, asks the plant superintendent to hire […]

_____ occurs when individuals in a teamstrive for agreement among themselves rather than assessing information accurately. A. Groupthink B. Intuition C. Bounded rationality D. Escalating commitment E. Representativeness bias Information flows to and from one central member of the group […]

It’s easier for managers to gain access to scarce resources when the external environment is changing quickly. A. True B. False. An employee needs time off from work to care for a family member who is ailing from a terminal […]

During the planning process, managers lay out the lines of authority and responsibility between different individuals and groups. A. True B. False Organizational architecture is the combination of organizational structure, culture, control systems, and human resource management (HRM) systems that […]

Which of the followingtypes of controls do managers use during the output stage of transforming raw materials into finished goods? A. Behavioral control B. Concurrent control C. Bureaucratic control D. Feedforward control E. Feedback control In the communication process, the […]

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co-workers, both of which make her uncomfortable. What type of environment is this? A. Whistle-blowing environment B. Salience environment […]

According to Henry Fayol, an effective plan should have four qualities, namely,unity, continuity, accuracy, and _____. A. sustainability B. flexibility C. accountability D. consistency E. synergy Effective process reengineering reduces the number of order fulfillment tasks that must be performed […]

As a result of the application of scientific management principles, workers became increasingly dissatisfied. A. True B. False According to the behavior model of leadership, which of the following is an example ofconsideration behavior? A. Addressing employee concerns B. Assigning […]

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of: A. an informal group. B. a virtual group. C. a cross-functional group. D. a self-managed work group. E. a command group. […]

Trait appraisalshave the advantage over behavioral appraisalsin giving employees clear information about what they are doing right and wrong and how they can improve their performance. A. True B. False The process by which managers share performance appraisal information with […]

Fiedler’s contingency model suggests that: A. identifyingthe personality traits of leaders is the only way to understand effective leadership. B. the situation or context within which leadership occurs is irrelevant when studying effective leaders. C. if a leader is effective […]

According to Hackman and Oldham’s job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level? A. Those who work under close supervision B. Those who work in rigid organizational […]

A brand of cereal attracts customers by offering thelowest prices among other brands of cereals. The company uses a differentiation strategy in this situation. A. True B. False Clan control keeps organization members goal-directed, while they are still open to […]

_____ is the process by which division of labor occurs as different workers gain expertise in tasks over time. A. Job specialization B. Systems management C. Esprit de corps D. Job rotation E. Centralization _____ refers to a grouping of […]

The formal business attire that exemplifies the culture of an organization is also a part of organizational language. A. True B. False _____ is present when managers know the possible outcomes of a particular course of action and can assign […]

A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm’s needs? A. Process layout B. Fixed-position layout C. Sequential layout D. Product layout E. Flexible manufacturing layout Which of the […]

In the _____ phase, a common understanding is ensured. A. transmission B. schema C. initiation D. simulation E. feedback _____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves. A. Stockholders B. Customers […]

A product structure lets divisional managers respond quickly and appropriately to the changing task environment. A. True B. False. When avoidance takes place, one party to the conflict simply gives in to the demands of the other party. A. True […]

Which of the following is an important reason for subordinates to participatein goal setting? A. It strengthens subordinates’ commitment to achieving goals and meeting budgets. B. It centralizes the responsibility of setting goals and achieving those goals. C. It enables […]

Leader-member relations, task structure, and position power are the situational characteristics identified by: A. Fiedler’s contingency model. B. the trait model of leadership. C. the behavior model of leadership. D. House’s path-goal theory. E. the leader substitutes model. Which of […]

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations. A. Hawthorne studies B. Organizational behavior C. Management science D. Scientific management E. Administrative management _____ is the […]

Ability tests assess the extent to which applicants possess the skills necessary for job performance, such as verbal comprehension or numerical skills. A. True B. False _____ is the idea that the organizational structures and control systems that are chosen […]

An organization’s code of ethics is shaped by the ethics of the top managers of the organization. A. True B. False Which of the following is true of employee stock options? A. They are used in lieuof payment for entry-level […]

Why is avoidance ineffective as a conflict resolution strategy? A. It does not address the real source of disagreement. B. It escalates levels of conflict as each party tries to outmaneuver the other. C. The weaker party who gives in […]

In order to develop employees who can take on new responsibilities and more challenging positions, an organizationprovides a tuition reimbursement program to its employees. In this case, the organization is aiming to develop its employees through _____. A. mentoring B. […]

Which of the following is an example of a rule? A. A general mandatory guideline asking all employees to leave their work machines in good order B. A statement issued by the company specifying the sales projection for the next […]

The higher the cohesiveness of a group, the higher the _____ in the group. A. level of deviance B. level of social loafing C. level of participation D. level of individualism E. emphasis on individual goals According to McClelland, the […]