Which of the following employees exhibits organizational citizenship behavior?
A. Gary: An efficient manager who doesn’t work beyond the minimum hours stipulated
by his company
B. Morgan: An efficient manager who, as a matter of principle, never consents to work
on weekends
C. Kelly: A hardworking employee who is willing to work overtime for her company if
a project necessitates it
D. Sam: An astute employee who is always on the lookout for better jobs
E. Vivian: An agreeable manager with a high need for affiliation and a low need for
achievement
Informal groups of workers who socialize with one another on the job are known as
friendship groups.
A. True
B. False
Which of the following helps managersincrease diversity awarenessin an organization?
A. Suppressing personal styles of organization members
B. Sticking with one particular approach rather than trying different ways to do things
C. Letting problems grow until they are visible enough to be countered
D. Reducing the time spent in socializing and instead concentrating on work
E. Improving understanding of others who are different from oneself
The higher the level of entrepreneurship in a firm, the higher the level of learning and
innovation.
A. True
B. False
Which of the following is true of organizational politics?
A. Organizational politics cannot be used for personal benefits.
B. Organizational politics are used only by managers who lack merit and capabilities.
C. Organizational politics are a purely negative force.
D. Effective managers do notengage in politics to gain support for and implement
needed changes.
E. Everyone engages in politics to a degree – managers, coworkers, and subordinates, as
well as people outside an organization.
Which of the following is true of an open system?
A. It is more likely to experience entropy than is a closed system.
B. It uses resources from the external environment for internal processes, but does not
return anything to the external environment.
C. The input, process, and output stages in the production process are performed in the
external environment.
D. It is a self-contained system that is not affected by changes in its environment.
E. It takes in resources from its external environment and converts them into goods that
are then sent back to that environment for purchase by customers.
When paper supplies reaches a minimum level, Ethan makes a call to the supplier to
order more paper. What type of decision does this represent?
A. Brainstormed decision
B. Heuristic decision
C. Programmed decision
D. Intuitive decision
E. Creative decision
The lack of a consistent relationship between leader traits and leader effectiveness led
to the development of the behavior model.
A. True
B. False
Cognitive biases enable managers to make good decisions.
A. True
B. False
According to Hofstede, individualist societies:
A. value societal welfare over that of individual members of society.
B. value personal freedom, personal success, and self-expression.
C. emphasize subordination of the individual to the goals of the group.
D. emphasize conformity to group norms and strong identification with the group.
E. require individuals to put the needs of the group before their own.
Web sites like Napster that allow free downloading of songs and movies illustrate the
“tragedy of the commons” because pursuit of self-interest only destroys societal
interest.
A. True
B. False
Which of the following must managers do as senders of messages?
A. They must filter the information before sending.
B. They must encode messages in symbols that only they understand to maintain
confidentiality.
C. They must select a medium which they are comfortable using irrespective of its
appropriateness for the message.
D. They must select a medium that the receiver does not monitor.
E. They must ensure that a feedback mechanism is built into messages.
JME Manufacturing put together a group of employees from marketing, engineering,
manufacturing, and quality control to come up with a new product idea. This is an
example of a(n) _____ group.
A. informal
B. friendship
C. advocacy
D. cross-functional
E. top-management
_____ involves contracting with another company, usually in a low-cost country
abroad, to have it perform a work activity the organization previously performed itself,
such as manufacturing, marketing, or customer service.
A. Empowering
B. Outsourcing
C. Stratifying
D. Controlling
E. Innovating
Differentiate between the five types of power that leaders use.
Differentiate between the four types of organizational conflict and provide an example
for each.
Define diversity. Explain the reasons why diversity is such a pressing concern and issue
for managers and organizations.
Suppose you are an accountant for a large publicly traded company. You have
discovered an error in the financial records that makes the company look more
profitable. Explain how the practical rule discussed in the text would be applied to this
situation.
Explain the ASA Model. How does it help explain the formation of organizational
cultures?
Discuss Herzberg’s motivator-hygiene theory. Differentiate between motivator needs
and hygiene needs.
Identify and describe the approaches to how to be socially responsible, from the lowest
to the highest. Author: I took this change from the questions section above and
corrected it. However, I think the sentence was better before the change. Give an
example of a real company to illustrate each.