A product structure lets divisional managers respond quickly and appropriately to the
changing task environment.
A. True
B. False.
When avoidance takes place, one party to the conflict simply gives in to the demands of
the other party.
A. True
B. False
Which of the following is an example of a folkway?
A. Laws in a country which make divorce permissible
B. Societal taboos that prohibit murder, theft, and incest
C. Religious doctrines that forbid the consumption of particular types of food
D. Laws that prescribe punishments for different types of offenses
E. Societal conventions that concern gender-appropriate clothing
The least powerful form of behavior control is direct supervision of a subordinate by a
manager.
A. True
B. False
A(n) _____ system is a sophisticated version of a decision-support system that is
designed to meet the needs of top managers.
A. transaction-processing
B. expert support
C. enterprise resource management
D. e-commerce support
E. executive-support
The set of methods or techniques for acquiring, organizing, storing, manipulating, and
transmitting organized and meaningful datais known as:
A. data harvesting.
B. data mapping.
C. data mediation.
D. informatization.
E. information technology.
Which of the following is true of nonverbal communication?
A. It includes encoding messages into written words.
B. Messages that cannot be sent through verbal channels can’t be communicated
nonverbally either.
C. It can be controlled more easily than verbal communication.
D. It reinforces verbal communication.
E. It cannot be used in congruence with verbal communication.
There is no one best communication medium for managers to rely on.
A. True
B. False
Which of the following is true of a wheel network?
A. In a wheel network, members communicate with one another in a predetermined
sequence.
B. In a wheel network, all themembers of a group need to communicate with one
another to perform at a high level.
C. In a wheel network, a group accomplishes its goals by directing communication to
and from a central member.
D. In a wheel network operating in command groups,the efficiency of communication is
low.
E. In a wheel network operating in command groups,performance is compromised.
Management science theory focuses on the use of rigorous quantitative techniques to
help managers.
A. True
B. False
Asynchronous technologies allow virtual team members to interact with one another in
real time simultaneously.
A. True
B. False
Which of the following politicalstrategies helps managers increase and maintain their
power?
A. Controlling uncertainty
B. Increasing diversity
C. Focusing on demands
D. Focusing on people, not problems
E. Emphasizing distributive negotiation
The SUV division of a major automobile corporation decides to release a new model a
month ahead of its stated release and notifies all the departments associated with the
division. The departmental managers must alter their _____ to accommodate the earlier
release date.
A. functional-level plan
B. business-level plan
C. divisional-level plan
D. corporate-level plan
E. strategic-level plan
Which of the following is true of Alderfer’s ERG theory?
A. It states that when people experience need frustration, they focus upon a lower-level
need.
B. It states that a person can be motivated by only one need from any given level at a
time.
C. It states that needs which have already beensatisfied are the strongest motivators.
D. It states that the need for self-actualization is more important than the need for
affiliation.
E. It states that the need for personal growth is the lowest-level need.
According to Mintzberg’s typology, a manager who establishes agreements with other
organizations about pooling company resources while working on joint projects is a(n)
_____.
A. figurehead
B. entrepreneur
C. monitor
D. negotiator
E. disseminator
Eric has a unique way of speaking. He pauses a lot and speaks in a slow monotone. This
characteristic way of speaking is known as _____.
A. information distortion
B. linguistic style
C. filtering
D. vocal pitch
E. information richness
Organizational culture reflects the distinctive ways in which organization members
perform their jobs and relate to others inside and outside the organization.
A. True
B. False
Which of the following is the most advanced management information system that
incorporates artificial intelligence in its design?
A. Expert system
B. Group decision-support system
C. Executive-support system
D. Transaction-processing system
E. Operations information system