A group of machinists in a manufacturing plant who report to the same shop foreman is
an example of:
A. an informal group.
B. a virtual group.
C. a cross-functional group.
D. a self-managed work group.
E. a command group.
In a _____, machines are organized so that each operation needed to manufacture a
product or process is performed at workstations arranged in a fixed sequence.
A. process layout
B. utility layout
C. facilities layout
D. product layout
E. fixed-position layout
As a reward for completing his assignment two weeks ahead of schedule, Scott
rewarded himself with a long vacation. The reward is a(n) _____.
A. vicarious reinforcer
B. negative reinforcer
C. self-reinforcer
D. relative reinforcer
E. absolute reinforcer
The line of authority in an organization is:
A. the concentration of authority at the top of the managerial hierarchy.
B. the singleness of purpose that makes possible the creation of one plan of action.
C. the chain of command extending from the top to the bottom of an organization.
D. the shared feelings of comradeship, enthusiasm, and devotion to a common cause.
E. a reporting relationship in which an employee receives orders from only one
superior.
Deviance signals that a group is not controlling one of its members’ behaviors.
A. True
B. False
David and Jose have beenbusiness partners for 8 years. While David wants to acquire
one oftheir major competitors, Jose is keen on expanding operations to other states.
After a few rounds of discussions, they decide on buying out two smaller firms in
different states. David is happy with this decision because the acquisitions significantly
enhance the prospect of acquiring major firms in the future, and Jose’s interest in
expanding operations to other states is also met. Which of the following conflict
resolution strategies does this situation represent?
A. Compromise
B. Distributive negotiation
C. Accommodation
D. Avoidance
E. Competition
Bringing in an outside expert to support a proposal or decision reduces the credibility of
a manager’s initiatives.
A. True
B. False
Since leading is one of the four principal tasks of managing, there is nodistinction
madebetween managers and leaders.
A. True
B. False
Data that are organized in a meaningful way are known as:
A. wisdom.
B. knowledge.
C. artificial intelligence.
D. information.
E. a fact.
_____ are thoughts and feelings that tell people what is right or wrong.
A. Moral scruples
B. Ethical dilemmas
C. Aesthetics
D. Norms
E. Reiterations
Typically, managers in a mechanistic structure react more quickly to a changing
environment than do managers in an organic structure.
A. True
B. False
The first step in defining an organization’s mission is to define its business.
A. True
B. False
An organization requires all job applicants to fill out applications with details such as
their name, age, educational qualifications, and previous work experience. This
organization is focusing on which aspect of the selection process?
A. Interview process
B. Paper-and-pencil test
C. Personality assessment
D. Background information
E. Reference-checking
_____ is a critical analysis of a preferred alternative, defending unpopular or opposing
alternatives for the sake of argument.
A. Dialectical inquiry
B. Devil’s advocacy
C. Groupthink
D. Prior-hypothesis bias
E. Organizational learning
_____ diversity requires that managers be sensitive and responsive to the needs and
concerns of individuals who might not be as well off as others.
A. Ethnic
B. Gender
C. Religious
D. Educational
E. Socioeconomic
_____ is the fundamental rethinking and radical redesign of business procedures to
achieve dramatic improvements in critical measures of performance such as cost,
quality, service, and speed.
A. Product reengineering
B. Product research
C. Process reengineering
D. Flexible manufacturing
E. Efficiency monitoring