Restructuring cannot be accomplished by reducing levels in the hierarchy.
A. True
B. False
Moral principles or beliefs about what is the right or appropriate way to behave are
known as ethics.
A. True
B. False
The administrative model suggests that human decision-making capabilities are free of
cognitive limitations.
A. True
B. False
According to the expectancy theory, members of an organization are motivated to put
forth a high level of effort only if they think that doing so leads to high performance.
A. True
B. False
Bob was recently promoted to the position of manager of the engineering division in his
company because of his knowledge and his ability to perform all the functions required
in his field. In this instance, Bob was promoted because of his _____ skill.
A. conceptual
B. planning
C. human
D. technical
E. leading
Empowerment often increases workers’ involvement, motivation, and commitment.
A. True
B. False
An organization’s audit revealed that its customer support system is the least effective
department. The customer support system is a major source of the organization’s _____
defects.
A. product
B. manufacturing
C. service
D. distribution
E. supply
The process by which a message translated into symbolsis interpreted to obtain the
original message backis called _____.
A. encoding
B. decoding
C. encrypting
D. ciphering
E. obscuring
_____ results from the tendency to generalize inappropriately from a small sample or
from a single vivid event or episode.
A. Prior hypothesis
B. Dialectical inquiry
C. Escalating commitment
D. Representativeness bias
E. The illusion of control
Superstitions are unwritten, informal codes of conduct that prescribe appropriate
behavior in particular situations and are considered important by most members of a
group or organization.
A. True
B. False
_____ result(s) from factors such as manufacturing products in very large quantities,
buying inputs in bulk, or making more effective use of organizational resources than do
competitors by fully utilizing employees’ skills and knowledge.
A. Brand loyalty
B. Demographic forces
C. Political forces
D. Brand positioning
E. Economies of scale
When managers organize divisions according to the type of customer they market their
products to, they adopta product structure.
A. True
B. False.
Total quality management focuses on stocking a large inventory so that raw materials
are available even before they are needed.
A. True
B. False
Which of the following can be defined as a threat according to the five forces model?
A. The level of rivalry among organizations in an industry is low.
B. Brand loyalty is very high.
.
C. There are a large number of suppliers.
D. Only a few large customers are available to buy an industry’s output.
.
E. Products are unique and cannot be substituted.
Organizational performance is a measure of how efficiently and effectively managers
use available resources to satisfy customers and achieve organizational goals.
A. True
B. False
Leaders can beeffective even when they do not perform consideration or
initiating-structure behaviors.
A. True
B. False