Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the
Pacific region. Every year, as an incentive, the most efficient and effective manager in
the network gets an all-expenses-paid trip to one of Oceania’s islands. Which of the
following managers is most likely to meet these requirements?
A. Nico, who chooses the right goals to pursue, and spends more than he needs on
resources
B. Karen, who chooses the right goals to pursue, and makes clever use of resources to
achieve them
C. Douglas, who chooses the right goals to pursue and displays an overly rigid
approach to planning
D. Barrie, who chooses unrealistic goals, and tries hard to succeed
E. Leo, who chooses appropriate goals, but is slow in decision making
The mainframe is the master computer that controls the operations of all the other types
of computers and digital devices as needed and can link them into one integrated
system.
A. True
B. False
Which of the following is true of emphasizing superordinate goals?
A. It helps parties in conflict to keep in mind that they are working together for a larger
purpose despite their disagreements.
B. It is inconsistent with integrative bargaining and can easily lead both parties into a
distributive negotiation mode.
C. It helps parties in conflict to focus on getting the majority share of the available
resources.
D. It helps parties in conflict to meet their demands instead of their interests.
E. It helps parties in conflict to take a competitive, adversarial stance.
Competitors are organizations that produce goods and services that are similar and
comparable to a particular organization’s goods and services.
A. True
B. False
Steve is a broker of a large financial company and is motivated by his salescommission.
Steve is therefore intrinsically motivated.
A. True
B. False
A company that wishes to increase the quality of its products should opt for _____, a
branch of management science that provides tools to analyze the company’s input,
conversion, and output activities.
A. Quantitative management
B. Operations management
C. Total quality management
D. Management information systems
E. Numerical management
SWOT analysis is a planning exercise in which managers identify external
environmental strengths and weaknesses.
A. True
B. False
Which of the following statements demonstrates that Jonathan, the general manager of
Dawson and Co., has low emotional intelligence?
A. He has no trouble handling his own moods.
B. He is able to understand the challenges and frustrations faced by his employees.
C. He cannot identify or interpret the moods of his employees.
D. His emotions seldom interfere with his decision making.
E. His ability to empathize with his employees creates strong interpersonal ties.
In a bureaucracy, tasks and roles are left ambiguous to encourage employees to respond
quickly to the unexpected.
A. True
B. False
In simulations, learning occurs in the work setting as employees perform their job tasks.
A. True
B. False
At the input stage, managers use feedback control to anticipate problems before they
arise.
A. True
B. False
After a lengthy investigation, Larry lost his license to practice law on charges of
accepting bribes. In all likelihood, Larry probably violated his _____.
A. environmental ethics
B. occupational ethics
C. individual ethics
D. organizational ethics
E. governmental ethics
Successful implementation of TQM requires substantial cooperation between:
A. regulators and the organization.
B. customers and suppliers.
C. different value chain functions.
D. accounting and distribution functions.
E. managers and stockholders.
The operating margin is calculated by dividing a company’s operating profit by sales
revenues.
A. True
B. False
_____ is a measure of how well an organization’s input resources are used to produce its
outputs.
A. Efficiency
B. Quality
C. Reliability
D. Flexibility
E. Responsiveness
The global environment is a set of forces and conditions in the world outside an
organization’s boundary that affect how it operates and shape its behavior.
A. True
B. False
The utilitarian rule states that an ethical decision is a decision that:
A. best protects the rights of people affected.
B. produces the greatest good for the greatest number of people.
C. distributes benefits and harms in an impartial manner.
D. can be communicated with no reluctance.
E. increases the financial effectiveness of the organization.
According to Henry Fayol, _____ meansthat managers need to make everyattempt to
collect and use all available information in the organization’s planning process.
A. unity
B. flexibility
C. continuity
D. accuracy
E. synergy
A broad comparative concept that refers to how an organization’s monetary
compensationincentives compare, in general, to those of other organizations in the same
industry employing similar kinds of workers is known as:
A. pay level.
B. pay structure.
C. economies of scale.
D. relative benefits plans.
E. relative employee perks.
Why can hiring people through the attraction-selection-attrition (ASA) framework be
disadvantageous?
A. Like-minded employees have difficulty offering fresh perspective.
B. Like-minded employees prefer working in dynamic ever-changing environments.
C. Like-minded employees do not have an external locus of control.
D. Like-mindedness prevents the emergence of a dominant personality profile.
E. Like-minded employees are the least likely to stay in an organization for a long
period of time.