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ALT Inc.conducts periodic reviews to assess the extent to which law firms support
diversity in their activities. It uses this information to decide which law firms would be
most suitable to represent it legally. This is an example of effective:
A. stereotyping.
B. reverse discrimination.
C. overt discrimination.
D. environmental justice.
E. diversity management.
Interlinked computers that exchange information constitute a network.
A. True
B. False
Which of the following is an advantage of group decision making?
A. Managers can draw on the combined skills, competencies, and accumulated
knowledge of group members.
B. Managers can embark on a course of action without wasting time in evaluating its
merits.
C. Groups can rally around a central manager and the course of action that he supports.
D. Groupthink can lead to better productivity.
E. Group members commit to a decision without understanding its consequences.
Craig, a manager at Carzone Ltd., is a very positive individual. He rarely exhibits
negative emotions and moods and is always optimistic about himself and others. It can
be said that Craig is high on negative affectivity.
A. True
B. False
In the _____ role, a manager enables diverse individuals to coordinate their efforts.
A. spokesperson
B. disseminator
C. liaison
D. monitor
E. negotiator
A _____ refers to an organizational structure that simultaneously groups people and
resources by function and by product.
A. matrix structure
B. market structure
C. product structure
D. functional structure
E. divisional structure
Shared guidelines or rules of behavior that most group members follow are called:
A. groupshifts.
B. person specifications.
C. group norms.
D. labor divisions.
E. group roles.
One way for managers to curtail the performance of dysfunctional behaviors is to
eliminate whatever is reinforcing the behaviors. This process is called _____.
A. extinction
B. punishment
C. extraction
D. instrumentality
E. termination
According to the moral rights rule, managers should choose the course of action that
best protects and upholds their personal rights.
A. True
B. False
It is in the transmission phase of the communication process thata common
understanding is ensured.
A. True
B. False
Self-managed work teams are characterized by higher costs.
A. True
B. False
Which of the following is true of folkways?
A. They bring about serious retribution when violated.
B. They are the norms upon which fundamental laws are based.
C. They concern the routine social conventions of everyday life.
D. They do not differ between societies.
E. They are central to the functioning of society.
As the regional manager, Ted's performance is evaluated on the difference between the
sales revenues generated by his region and the cost of making those goods and services.
Ted is being evaluated using:
A. a profit budget approach.
B. a revenue budget approach.
C. a cash flow budget approach.
D. a cost budget approach.
E. an expense budget approach.
Allowing individuals to develop a sense of personal mastery is detrimental to
organizational learning.
A. True
B. False
According to Taylor, the production process becomes more efficient with:
A. an increase in the effort that each worker puts in to produce a unit of output.
B. an increase in the amount of time required to produce a unit of output.
C. an increase in division of labor through specialization.
D. the use of informal rule-of thumb knowledge.
E. the use of intuitive knowledge.
The increasing diversity of the environment increases the challenges managers face in
effectively managing diversity.
A. True
B. False
A market structure does not allow managers to act flexibly in making decisions in
response to customers' changing needs.
A. True
B. False.
_____ is a management technique that focuses on improving attributes of an
organization's products such as superior design, features, reliability, and after-sales
support.
A. Effective client management (ECM)
B. Organizational efficiency management (OEM)
C. Total quality management (TQM)
D. Product manufacture management (PMM)
E. Customer relationship management (CRM)
