Which of the following types of change is gradual, incremental, and narrowly focused?
A. Technological change
B. Infrastructure change
C. Structural change
D. Revolutionary change
E. Evolutionary change
A formal system for evaluating subordinates’ behavior by their ability to achieve
specific goals is called:
A. an SOP.
B. an operating standard.
C. management by objectives.
D. total quality management.
E. clan control.
A manager responsible for communicating and teaching ethical standards to all
employees and monitoring their conformity to those standards is called a(n) _____.
A. director
B. stockholder
C. ethics interpreter
D. ethics ombudsperson
E. supplier
RST consulting has offices in different locations around the country. Each division is
self-contained and caters to the needs of the specific region in which it is located. This
is an example of a _____.
A. market structure
B. customer structure
C. product structure
D. functional structure
E. geographic structure
Under the practical rule, a manager would not be reluctant to communicate a decision to
people outside the company when:
A. the decision, although unethical, would increase shareholders’ wealth.
B. a typical person would consider the decision acceptable.
C. a typical person wouldn’t care about the decision.
D. a typical person is unaware of the harmful implications of the decision.
E. he/she could blame the top management of the firm.
The goal behind creating a divisional structure is to create smaller, more manageable
units within the organization.
A. True
B. False.
Which of the following is true of expert power?
A. Managers with expert power establish an atmosphere of creativity by demanding
complete obedience.
B. Expert power tends to be best used in a guiding or coaching manner.
C. Expert power is based on the special knowledge andskills that subordinates possess
and managers don’t.
D. Expert poweris innate and cannot be acquired or developed through experience.
E. Employees seldom trust managers with expert power.
Which of the following attributes of useful information emphasizes accuracy and
reliability?
A. Timeliness
B. Validity
C. Quality
D. Completeness
E. Relevance
According to Hofstede, anational culture with a long-term orientation rests on values
such as thrift and persistence in achieving goals.
A. True
B. False
In a process layout, each workstation is self-contained, and a product goes to whichever
workstation is needed to perform the next operation to complete the product.
A. True
B. False
Discuss the type of control used at each stage in the process of transforming inputs into
finished goods or services.
Explain the concept of transformational leadership. In what way do transformational
leaders affect subordinates?
With an example, discuss the advantages of cross-functional teams in improving
responsiveness to customers for an organization.
Describe how the need to increase organizational efficiency guided the evolution of
management theory.
Discuss the two conflict management strategies focused on the whole organization that
managers can use to reduce conflict within organizations. Give a specific business
example of how each of these strategies could be used by a manager.
Describe the “Big Five” personality traits briefly.