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Another name for contingency planning is _____.
A. single-use planning
B. ad-hoc planning
C. business planning
D. divisional-level planning
E. scenario planning
Total quality management requires the cooperation of managers of certain functions of
an organization.
A. True
B. False
As theonly store to design and sell curtains in the suburb ofOakland, the merchandise
sold by Plush Parade is overpriced. Noticing this, Diana's Draperies sets up a showroom
in the same suburb, reasoning that with lower prices, they would be able to attract more
customers. Diana's Draperies is Plush Parade's _____.
A. partner
B. distributor
C. competitor
D. processor
E. franchiser
According to McClelland, the need for _____ is the extent to which an individual has a
strong desire to perform challenging tasks well and to meet personal standards for
excellence.
A. affiliation
B. belongingness
C. achievement
D. self-awareness
E. relatedness
According to Hofstede's model of national culture, individualist societiesadhere to the
principle that people should be judged by their contribution to the group.
A. True
B. False
Which of the following is true of people with high self-esteem?
A. They are frequently unsure of themselves.
B. They are insecure and often feel incompetent.
C. They believe that they are capable of handling most situations.
D. They are timid and are afraid to take on new tasks.
E. They have low confidence in their abilities and understanding.
The shared set of beliefs, expectations, values, and norms that influence how members
of an organization relate to one another and cooperate to achieve organizational goals is
referred to as _____.
A. organizational hierarchy
B. organizational structure
C. organizational design
D. organizational culture
E. organizational intelligence
A person who inspires, motivates, and directs the activities of others so that they work
toward organizational goals is known as a _____.
A. figurehead
B. spokesperson
C. monitor
D. leader
E. negotiator
The relative authority that each manager in the organization has, from the CEO down to
the lowest-level employees, is called the:
A. market structure of the organization.
B. autonomyof the organization.
C. synergy of the organization.
D. equity of the organization.
E. chain of command of the organization.
Environment-conscious members of an organization have taken up an initiative to
reduce the number of styrofoam cups and sheets of paper used by the company. They
organize meetings by themselves on a weekly basiswhere they discuss methods of
making their company more eco-friendly. The members, in this case, constitute a(n)
_____.
A. virtual group
B. formal group
C. command group
D. interest group
E. friendship group
A company with a high level of efficiency and low level of effectiveness is most likely
to produce:
A. a high-quality product that does not address the relevant market segment.
B. a high-quality product that customers can afford.
C. a low-quality product that customers do not want.
D. a high-quality product that customers do not want.
E. a high-quality product that the company makes a profit on.
The _____ component of human resource management encompasses the steps that
managers take to develop and maintain a good working associationwith the workers'
unions that represent their employees' interests.
A. recruitment and selection
B. labor relations
C. performance appraisal and feedback
D. pay and benefits
E. training and development
One result of effectively managing diversity is a(n) _____.
A. decrease in job-satisfaction
B. decrease in use of minority suppliers
C. increase in the cost of hiring replacements
D. narrowing of approaches to problems and opportunities
E. reduction in turnover rates
The process through which managers regulate how efficiently and effectively an
organization and its members perform the activities necessary to achieve its stated goals
is called decision making.
A. True
B. False
The essential tasks of management include planning, organizing, leading, and
controlling.
A. True
B. False
Which of the following is a guideline for managers toevaluate employees?
A. Ensure thatsubjective performance indicators are used
B. Ensure that minimal time is spent on evaluation
C. Ensure thatminimal attention is given to the evaluation
D. Ensure that the evaluators are not burdened withaccountability for the evaluation
E. Ensure thatperformance standards are not vague
To decrease product defects, materials managers must work closely with _____ to
improve the quality of the raw materials and obtained parts.
A. suppliers
B. customers
C. employees
D. stockholders
E. distributors
What are the four building blocks of competitive advantage? How can organizations
increase their efficiency and productivity?
Define organizational politics and political strategies. Why is it important for managers
to engage in organizational politics?
What are thedifferent types of communication media?
What are the communication skills that managers must possess as receivers of
messages?
What is integrative bargaining? Why should managers prefer integrative bargaining
over distributive negotiation?
Describe the four steps of the control process.
What is customer relationship management? Describe the possible changes in the
operation of a grocery store in a small town that recently implemented a customer
relationship management system.
List and briefly explain the different corporate-level strategies.
List the determinants of group cohesiveness and explain the role of a manager in
maintaining an optimum level of group cohesiveness for each factor.
