Joe is listening to Mat and trying to understand Mat’s point of view. Joe is being:
A. sympathetic.
B. empathetic.
C. aesthetic.
D. a good sender.
E. optimistic.
The members of a team who bear primary responsibility for the success of a project and
who stay with a project from inception to completion are called:
A. contract members.
B. core members.
C. temporary members.
D. developmental members.
E. founding members.
Which of the followingtypes of controls helps monitor the quality of goods or services
provided during the production process?
A. Feedforward control
B. Concurrent control
C. Feedback control
D. Bureaucratic control
E. Clan control
What is the advantage of a product structure?
A. It allows managers to gain expertise in many industries.
B. It allows functionalmanagers to fine-tune their skills in a particular productarea.
C. It allows managers to group people by function and product simultaneously.
D. It distances divisional managers from the customers, thus increasing the
organizational stability.
E. It permanently assigns employees to a cross-functional team that is empowered to
bring a new product to market.
The human relations movement advocates that:
A. managers use punishments as a tool to elicit cooperation from employees.
B. the level of work-group performance be controlled by workers.
C. employees be monitored outside the workplace.
D. supervisors be behaviorally trained to manage subordinates.
E. supervisors make all the important decisions concerning the company.
What type of leaders share power with followers and strive to ensure that followers’
most important needs are met?
A. Entrepreneurs
B. Coercive leaders
C. Servant leaders
D. Transactional leaders
E. Intrapreneurs
People with an internal locus of control _____.
A. believe that outside forces are responsible for events in their life
B. do not make attempts to solve problems or change situations
C. tend to be highly unethical and unhelpful
D. believe that they are responsible for their own fate
E. believe that their actions make no difference to the events around them
According to Fiedler, managers can change their leadership style to suit
differentsituations.
A. True
B. False
The employees of Burger Point enjoy their work very much. This is largely due to their
manager, Elise, who is always sympathetic to the needs of her employees and is seldom
uncooperative. Elise can be said to be low on the agreeableness continuum.
A. True
B. False
A strong organizational culture is the product of managers and employees being
committed to organizational values.
A. True
B. False
_____ is the process through which people select, organize, and interpret sensory input
to give meaning and order to the world around them.
A. Communication
B. Perception
C. Collaboration
D. Transmission
E. Feedback
A drawback of management information systems is that they provide information only
about an organization’s internal environment, and not the external environment.
A. True
B. False
Which of the following is true of organizational politics?
A. Organizational politics are activities that are carried out only by those in the top
management.
B. Organizational politics cannot be used to resolve conflicts.
C. Organizational politics are a purely negative force.
D. Engaging in organizational politics can help managers overcome resistance to
changeand achieve their goals.
E. Effective managers engage in politics to gain personal benefits.
How is flexibility ensured in the matrix structure?
A. By empowering product teams
B. By making managers solely responsible for making important product development
decisions
C. By organizing divisions based solely on to the type of good they provide
D. By organizing divisions based solely on the type of customer they focus on
E. By organizing divisions based solely on area of the country or world they operate in
The Hawthorne effect suggests that workers’ attitudes toward their managers affect the
level of workers’ performance.
A. True
B. False
A _____ is something that acts in place of the influence of a leader and makes
leadership unnecessary.
A. leadership substitute
B. contingency model
C. transformational leader
D. transactional leader
E. servant leader
Six Sigma shares with TQM its focus on improving value chain processes to increase
_____.
A. productivity
B. quality
C. innovation
D. flexibility
E. employee involvement
Overt discrimination is:
A. intentional and deliberate.
B. unintentional and well-meaning.
C. unethical but not illegal.
D. not in violation of the principle of distributive justice.
E. unintentional discrimination against others.