When Mark brought in a large client for the bank, Dan gave Mark a significant bonus.
What type of power was Dan using?
A. Expert
B. Coercive
C. Reward
D. Empowerment
E. Referent
In what way do moods differ from emotions?
A. Unlike emotions, moods are extremely intense and are directly linked to a cause.
B. Unlike emotions, moods do not affect ethical decision making.
C. Unlike moods, emotions are relatively short-lived.
D. Unlike moods, emotions never linger after being dealt with.
E. Unlike moods, emotions can result in increased creativity, whether positive or
negative.
The amount of information that a communication medium can carry and the extent to
which the medium enables the sender and receiver to reach a common understanding is
known as information richness.
A. True
B. False
Which of the following is true of spoken communication electronically transmitted over
phone lines?
A. It has the highest information richness as compared to other communication media.
B. It conveys extensive amounts of information.
C. It has the potential for misunderstandings.
D. It allows managers to observe body language and facial expressions.
E. It has the lowest information richness as compared to other communication media.
When making appointment decisions, it is wise for the board of directors to avoid
scrutinizing the reputations and ethical records for top managers.
A. True
B. False
The U.S. Army develops socialization programs to determine how individuals enter,
advance within, and leave the organization. This is a rite of _____.
A. passage
B. integration
C. celebration
D. ceremony
E. enhancement
The quality of managers’ understanding of forces in the global environment and their
ability to respond appropriately to those forces are critical factors affecting
organizational performance.
A. True
B. False
People have greater control over nonverbal communication than verbal
communication.A. True
B. False
The job-specific skills required to perform a particular type of work or occupation at a
high level are called conceptual skills.
A. True
B. False
Robert and his HR team have adapted several existing company policies. He is unsure if
all these policies can be implemented on ethical grounds. His team can approach a(n)
_____ to resolve the matter.
A. consumer court
B. legal advisor
C. ethics ombudsperson
D. HR manager
E. ethical philosopher
EZtronics’ approach to management is consistent with Theory Y because:
A. managers at EZtronics control workers’ behavior by means of rewards and
punishments.
B. managers at EZtronics closely supervise their subordinates.
C. managers at EZtronics do not believe in giving workers any autonomy in solving
problems.
D. managers at EZtronics have created a work setting that allows workers to exercise
initiative.
E. managers at EZtronics have created a work setting that reflects a belief that workers
are lazy.