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The person wishing to share information with some other person in the transmission
phase of the communication process is known as the sender.
A. True
B. False
Peggy, a foreman at a petrochemical plant, asks the plant superintendent to hire an
additional worker whenever overtime hours for the previous month increase by more
than 15 percent over the headcount. What type of decision is this?
A. Intuitive
B. Groupthink
C. Satisficing
D. Programmed
E. Bounded
A manager's instrumental values have little or no effect on organizational culture.
A. True
B. False
Behavior control tends to be the first type of control that managers at all levels use to
evaluate performance.
A. True
B. False
Schemas are abstract knowledge structures stored in memory that allow people to
organize and interpret information about a person, an event, or a situation.
A. True
B. False
Intrapreneurial managers who leave their current organizations because of a lack of
opportunityand start their own companies are known as _____.
A. skunkworks
B. social entrepreneurs
C. entrepreneurs
D. product champions
E. devil's advocates
The materials management function controls the movement of physical materials from
the procurement of inputs through production and to distribution and delivery to the
customer.
A. True
B. False
By regularly evaluating employee performance, managers may fail to identify their
strengths and weaknesses.
A. True
B. False
Control means just reacting to events after they have occurred and nothing more.
A. True
B. False
A change that is gradual, in which managers at all levels work together to develop a
detailed plan for change, is called a(n) __________.
A. top-down change
B. radical change
C. bottom-up change
D. stagnation change
E. restructuring change
A(n) _____ is a system that employs human knowledge, embedded in computer
software, to solve problems that ordinarily require human expertise.
A. group decision-support system
B. expert system
C. transaction-processing system
D. operations information system
E. executive-support system
The goods and products manufactured using fundamental shifts in technology as a
result of pioneering discoveries are termed:
A. quantum process innovations.
B. quantum product innovations.
C. incremental product innovations.
D. incremental process innovations.
E. process reengineering strategies.
In which of the following types of negotiations do parties in conflict strive to get the
majority share of the available resources without considering their interpersonal
relationship?
A. Integrative bargaining
B. Accommodation
C. Avoidance
D. Distributive negotiation
E. Integrative negotiation
_____ drewattention to the important distinction between intrinsic motivation and
extrinsic motivation.
A. Maslow's hierarchy of needs
B. Alderfer's ERG theory
C. Herzberg's motivator-hygiene theory
D. McClelland's theory of needs
E. Equity theory
Which of the following tasks does a manager perform when he/she energizes employees
and enables them to understand the part each of them plays in achieving organizational
goals?
A. Planning
B. Leading
C. Controlling
D. Monitoring
E. Strategizing
