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A knowledge management system is acompany-specific virtual information system that
systematizes the knowledge of its employees and facilitates the sharing and integrating
of their expertise.
A. True
B. False
Which of the following is true of organizational performance?
A. It increases with an increase in efficiency and effectiveness.
B. It increases with a decrease in efficiency and effectiveness.
C. It remains unchanged with a decrease in efficiency and effectiveness.
D. It decreases with an increase in efficiency and effectiveness.
E. It remains unchanged with an increase in efficiency and effectiveness.
When the parties in conflict attempt to resolve the conflict without making concessions
but, instead, attempt to resolve their differences in ways that leave all parties better off,
it is known as _____.
A. compromise
B. avoidance
C. competition
D. collaboration
E. accommodation
A group of managers meets face-to-face and generates and debates a wide variety of
alternatives from which to make a decision. This is called:
A. the Delphi technique.
B. dialectical inquiry.
C. brainstorming.
D. a nominal group technique.
E. programmed decision making.
Forces in the general environment do not require continuous monitoringbecause they do
notaffect ongoing decision making and planning.
A. True
B. False
The National Unions and Labor Laws Act of 1935 prohibits workers from organizing
into unions.
A. True
B. False
Selling the same standardized product and using the same basic marketing approach in
each national market is called multidomestic strategy.
A. True
B. False
Organizational socialization is the collection of feelings and beliefs that managers have
about their organization as a whole.
A. True
B. False
In a bureaucracy, a manager's formal authority derives from:
A. his or her social standing and personal contacts.
B. informal rule-of-thumb knowledge.
C. intuitive knowledge.
D. codifying the new methods of performing tasks into written rules.
E. the position he or she holds in the organization.
Global outsourcing has grown enormously to take advantage of differences in the cost
and quality of resources available indifferent countries.
A. True
B. False
Which of the following is true of the control process?
A. It isdifficult totake corrective action when reasons for poor performance are
identified.
B. It is always easy to measure outputs and behavior.
C. It is easy to measure outputs and behaviorof complex, nonroutine activities.
D. Realistic standards reduce thegap between actual performance and desired
performance.
E. Managers develop performance standards to measure behavior first and then outputs.
Unofficial information that is of interest to the receivers within anorganization but does
not have an identifiable source is known as _____.
A. jargon
B. rumor
C. noise
D. information enrichment
E. bias
Corporate-, business-, and functional-level plans can all be applied over the same time
horizon.
A. True
B. False
Which of the following statements is true about excessive layering in hierarchy?
A. Many layers of managerial hierarchyensures a short time for information to travel up
the hierarchy.
B. Information remains undistorted when passed along the different layers of hierarchy.
C. Many layers of managerial hierarchyensures an organization's quick response to
changing market conditions.
D. Many layers of managerial hierarchyresults ina long time for information to travel
down the hierarchy.
E. The usefulness of information will always increase with an increase in layering of
hierarchy.
The concept of procedural justice requires managers to be fair to subordinates in
deciding who should be promoted within the organization.
A. True
B. False
Managers today have fewer ways tosupervise and coordinate geographically dispersed
employees.
A. True
B. False
The process through which people select, organize, and interpret sensory input is called
stereotyping.
A. True
B. False
Which of the following, according to Hofstede,is characteristic of societies with high
power distance?
A. Inequalities between different classes in societyare not allowed to develop.
B. The government uses taxation and social welfare programs to reduce inequality.
C. Inequalities in the well-being of individuals are due to their work-achievements.
D. The gap between the rich and poor is very large.
E. Resources are communal and accessible to all members of society.
_____ occurs when senders withhold part of the message because they think the
receiver does not need theinformation.
A. Noise
B. Information enrichment
C. Filtering
D. Information overload
E. Information crash
List the five dimensions upon which Hofstede placed national culture.Discuss the
necessity for managers who work with different national cultures to acknowledge these
dimensions.
Discuss the advantages and disadvantages of decentralizing authority.
What are the advantagesand disadvantages of a matrix structure?
Discuss five steps managers can take to change attitudes and values and promote the
effective management of diversity.
Define the concept of "emotional intelligence". How does a high level of emotional
intelligence help managers?
