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_____ are norms that are considered to be of central importance to the functioning of
society and to social life, the violation of whichbrings serious retribution.
A. Mores
B. Folkways
C. Values
D. Ceremonies
E. Superstitions
Motivation in groups with _____ will be highest when managers reward group
members based on individual performance.
A. serial interdependence
B. sequential interdependence
C. progressive interdependence
D. pooled interdependence
E. reciprocal interdependence
Tariffs are taxes that governments impose on goods in the domestic market that are only
circulated within the nation.
A. True
B. False
Deregulation, privatization, and the removal of legal barriers to trade are examples of
changing _____ forces
A. sociocultural
B. political
C. technological
D. ethnographic
E. demographic
Cloud computing service is an example of an internal IT network.
A. True
B. False
Which of the following is true of internal recruitment?
A. The cost for internal recruitment is higher than that of external recruitment.
B. External applicants are more familiar with the organization than internal applicants.
C. Internal recruitment consumes relatively less time than external recruitment.
D. Managers have a wider pool of candidates to select from ifthey recruit internally
than externally.
E. Managers rely more on internal applicants to bring fresh ideas to the organization
than external applicants.
At the weekly managers meetings, Jamie, the advertising manager, is expected to
update the members on the company'sfuture advertising efforts and strategies. In this
case, Jamie is expected to conform to his _____.
A. groupthink
B. group role
C. synergy
D. stereotype
E. task interdependence
An organization which considers and analyzes the ideas and suggestions of all
employees regardless of their hierarchical position has a(n) _____ culture.
A. vertical
B. innovative
C. conservative
D. traditional
E. regressive
Jordan, the manager of JT's Tasty Treats, has to decide whether to introduce a new
frozen dessert that has never been sold previously. What type of decision would this
represent?
A. Automatic
B. Rule-based
C. Predetermined
D. Nonprogrammed
E. Inconsequential
Which of the following managerial tasks does a manager perform when he/she
articulates a clear organizational vision for the organization's members to accomplish?
A. Organizing
B. Leading
C. Staffing
D. Controlling
E. Planning
The implementation of customer relationship management (CRM) is a method of
improving an organization's _____.
A. inventory
B. organizational structure
C. responsiveness to customers
D. product development plan
E. facility layout
Which of the following statements is true about the factors affecting the usefulness of
information?
A. Irrelevant information is useless and may actually hurt the performance of a busy
manager who has to spend valuable time determining whether information is relevant.
B. Managers constantly have access to complete information.
C. Accuracy and reliability seldom determine the quality of information.
D. Real-time information is information that reflects changes in business conditions that
have occurred in the past.
E. In today's rapidly changing world, the need for timely information has decreased.
Societies high on uncertainty avoidance, according to Hofstede,value diversity and
tolerate differences in personal beliefs and actions.
A. True
B. False
The attraction-selection-attrition framework suggests that the founders of organizations
tend to attract and select employees whose personalities vary widely.
A. True
B. False
Michelle, the manager of human resources at KLP Consulting, and Carrie, the vice
president of operations of the same organization, are in disagreement about their
company's diversity policy. This is an example of _____ conflict.
A. intragroup
B. intradepartmental
C. interpersonal
D. interorganizational
E. horizontal
Melissa, the HR manager of a publishing house, has been asked to increase the level of
efficiency at the workplace. She decides to restructure work relationships within the
company and categorize people into departments according to the kinds of job-specific
tasks they perform. Which of the following managerial tasks is Melissa performing?
A. Planning
B. Leading
C. Organizing
D. Controlling
E. Consolidating
Which of the following is a reason why managers fail to generate creative solutions?
A. They find it difficult to view problems from a fresh perspective.
B. They often fail to specify the criteria that are important in reaching a decision.
C. They violate domestic or international laws or government regulations.
D. They fail to perform a cost-benefit analysis of the various alternatives.
E. They do not have complete information in most cases.
Which of the following is true of political capital?
A. It is the flow of people around the world through immigration, migration, and
emigration.
B. It is the flow of natural resources, parts, and components between companies and
countries.
C. It is the flow of information and data across the world through the social media.
D. It is the flow of money across world markets through overseas investment, credit,
lending, and aid.
E. It is the flow of power and influence around the world using diplomacy, persuasion,
aggression, and force of arms.
To develop executives who will have an understanding of and expertise in a variety of
functions, products and services, and markets, managers make sure that executives with
high potential have different job proficiencies, some in line positions and some in staff
positions. This is employee development through _____.
A. varied work experiences
B. formal education
C. on-the-job training
D. role-playing
E. simulation
