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The formal business attire that exemplifies the culture of an organization is also a part
of organizational language.
A. True
B. False
_____ is present when managers know the possible outcomes of a particular course of
action and can assign probabilities to them.
A. Uncertainty
B. Incomplete information
C. Risk
D. Ambiguity
E. Cognitive limitation
A company that expects its managers to behave ethically to the degree that they stay
within the law is acting with a(n) _____ approach.
A. accommodative
B. proactive
C. defensive
D. obstructionist
E. offensive
A transaction-processing system is a management information systemdesigned to
handle small volumes of nonrecurring transactions.
A. True
B. False
Which of the following financial measures is a result of dividing a company's operating
profit by its sales revenues?
A. Gross profit margin
B. Return on investment
C. Net profit
D. Operating margin
E. Operating costs
By linking positive reinforcers to the performance of functional behaviors, managers
motivate people to perform the desired behaviors.
A. True
B. False
Corby Motors allows assembly-line workers to discard parts that do not meet quality
standards without needing the permission of their manager first. This is an example of
_____.
A. employee empowerment
B. intrinsic motivation
C. instrumentality
D. servant leadership
E. referent power
A marketing manager who is trying to decide whether or not to lower the price of one of
the products in a product line may decide to use a decision-support system to assist her
in making this decision.
A. True
B. False
According to Alderfer's ERG theory, as lower-level needs become satisfied, a person
seeks to satisfy higher-level needs.
A. True
B. False
Under the justice rule, managers should determine fair rules and procedures for
distributing outcomes to stakeholders.
A. True
B. False
According to the expectancy theory, _____ is a person's perception about the extent to
which performance at a certain level results in the attainment of outcome.
A. instrumentality
B. determinism
C. positivism
D. valence
E. ethnocentrism
