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Decision making in response to opportunities occurs when managers search for ways to
improve organizational performance to benefit customers, employees, and other
stakeholder groups.
A. True
B. False
_____ are thought of as those organization members who establish and implement
procedures and processes to ensure smooth functioning and are accountable for goal
accomplishment.
A. Leaders
B. Subordinates
C. Trainees
D. Facilitators
E. Managers
Though laws often change, ethical principles remain constant and do not change over
time.
A. True
B. False
In which of the followingcultures are employees content to be told what to do and have
little incentive or motivation to perform beyond minimum work requirements?
A. Inert culture
B. Entrepreneurial culture
C. Adaptive culture
D. Normative culture
E. Active culture
According to Fiedler, positional power is the amount of legitimate, reward, and coercive
power a leader has by virtue of his or her rank in an organization.
A. True
B. False
The idea that employees who stay with the organization for many years develop skills
on the job which can help the organization to become more efficient is consistent with
Fayol's principle of:
A. unity of command.
B. unity of direction.
C. initiative.
D. discipline.
E. stability of tenure.
Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his
department to check if the quality of their work is meeting the performance standards of
the company. In doing so, which managerial task is Daniel performing?
A. Planning
B. Staffing
C. Organizing
D. Structuring
E. Controlling
The Marketing Manager at RST Global Inc. developed a five-year marketing plan that
was in stark contrast with the objectives outlined in the organization's strategic plan.
Which of the principles of Henri Fayol does this go against?
A. Order
B. Line of authority
C. Unity of command
D. Unity of direction
E. Span of control
A group of employees who assume collective responsibility for organizing, controlling,
and supervising their own work activities is known as a:
A. primary group.
B. self-managed team.
C. focus group.
D. restructured team.
E. functional team.
A specific form of IT that managers utilize to generate specific, detailed information
they need to perform their roles effectivelyis known as _____.
A. management cybernetics
B. a management information system
C. a B2B marketplace
D. a content management system
E. a global positioning system
WashUrCar, which operates five car washes, has to decide whether or not it should
invest in the latestdrying equipment. What typeof decision does this representfor the
organization?
A. Automatic
B. Intuitive
C. Bounded
D. Nonprogrammed
E. Rule-based
In a(n) _____ culture, managers are likely to lead by example, encouraging employees
to take risks and experiment.
A. formal
B. vertical
C. innovative
D. hierarchical
E. conservative
The marketing manager at RST Consulting, allocates annual bonuses to employees
based on performance evaluations. What principle is the manager following?
A. Restorative justice
B. Reparative justice
C. Distributive justice
D. Frontier justice
E. Spatial justice
Wheel networks are usually found in teams, as they allow the intense interactions
characteristic of teamwork.
A. True
B. False
Which of the following is true of leadership styles?
A. Effective leadership styles vary withindividual, culture, and country.
B. Developing an effective personal leadership style is easy fortop-level managers.
C. Effective leaders frequently employ coercive power.
D. A leadership style which is effective in one country will be effective in all countries.
E. A leadership style which involves sharing power compromises effectiveness in
servant leaders.
A high pay level is best suited for an organization that is pursuing a low-cost strategy.
A. True
B. False
A high-quality, well-designed product will always be successful in the market.
A. True
B. False
All decisions and actions of managers are based on their _____.
A. subjective perceptions
B. objective determination
C. schemas
D. gender schemas
E. overt discrimination
Steve has noticed that there has been an error in his weekly pay stub and the company
has unknowingly paid him too much. Steve is pondering whether to report this issue or
not. This is an example of an ethical dilemma.
A. True
B. False
Which of the following managers has highemotional intelligence?
A. Judy, who admits to mistakes when she makes them
B. Raymond, who seldom empathizes with his employees
C. Rita, who has poor interpersonal skills
D. Anthony, who cannot motivate his employees to commit to his vision
E. Eunice, who uses coercive power frequently
