Which type of power is based on thespecialized knowledge and skills of a leader?
A. Positional power
B. Referent power
C. Expert power
D. Coercive power
E. Reward power
Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of
excellent quality, but fail to meet consumer needs. Which of the following is most likely
to be true with regard to Toy Town?
A. It has a high level of efficiency and low level of effectiveness.
B. It has a high level of effectiveness and low level of efficiency.
C. Its product manager chooses the wrong goals to pursue and uses the resources
D. Its product manager chooses the right goals to pursue and uses the resources wisely.
E. Its product manager responds quickly to change.