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Managers at Delaware Appliances feel that an advertisement of one of their major
competitors is false and tarnishes the reputation of Delaware Appliances. This can lead
to which of the following types of conflict?
A. Intragroup conflict
B. Intrapersonal conflict
C. Intergroup conflict
D. Interorganizational conflict
E. Horizontal conflict
According to the expectancy theory, which of the following is true of instrumentality?
A. Managers promote high levels of instrumentality when they link performance to
desired outcomes.
B. Managers promote instrumentality byensuring that rewards are distributed to
employees on the basis of their rank.
C. Managers create low levels instrumentality when the distribution ofoutcomes
available in an organization is performance-based.
D. Managers create low levels of instrumentality when they link effort to performance.
E. Managers promote low levels ofinstrumentality when they communicate to
employees that high performance will lead to a pay raisein the future.
According to data from the U.S. Census Bureau and the CIA's World Fact Book, the
median age of a person in the United States is the lowest it has ever been, 36 years.
A. True
B. False
Which method of international expansion poses the least amount of risk?
A. Exporting
B. Franchising
C. Licensing
D. Wholly owned subsidiary
E. Joint venture
Groups established by managers to attain organizational goals are called:
A. friendship groups.
B. control groups.
C. formal groups.
D. interest groups.
E. advocacy groups.
The feedback phase of a communication process is initiated by a receiver who then
becomes the sender.
A. True
B. False
The grapevine is a formalcommunication network along which official,
accurateinformation flows.
A. True
B. False
Two managers in the marketing department of SGR Inc.disagree on whether their
organization should spend the bulk of its advertising budget on print advertising or
Internet marketing. This is an example of _____ conflict.
A. intergroup
B. interdepartmental
C. intragroup
D. interorganizational
E. top-down
The process of interpreting a coded message back to its original form is called
encoding.
A. True
B. False
While on a business trip, Eva, the planning manager, suggested to a male subordinate
that it would be good for his career if he spent an intimate night with her. This is an
example of:
A. hostile work environment sexual harassment.
B. gender discrimination.
C. the salience effect.
D. the similar-to-me effect.
E. quid pro quo sexual harassment.
Which of the following managers is driven by intrinsic motivation?
A. Manuela, who works hard because of the sense of satisfaction that doing so gives her
B. Derek, who works hard because of the incentives he receives each quarter
C. Jolie, who works hard because she knows that by doing so, she will be promoted
D. Luca, who works hard because of the recognition his achievements bring him
E. Diane, who works hard because she knows that if she doesn't do so, she will be fired
