Two parties in conflict focusing on each other’s shortcomings rather than solving the
source of the conflict is an example of:
A. focusing on superordinate goals.
B. focusing on developmental goals.
C. focusing on interests instead of demands.
D. focusing on people instead of the problem.
E. focusing on what is fair.
In the Five Forces Model, the _____ that companies compete against one another for
customers, the _____ the level of profits is likely to be for that industry.
A. more; lower
B. more; higher
C. less; lower
D. less; equal
E. more; equal
A system that handles trade that takes place between companies and between
companies and individual customers using IT and the Internet is called a(n):
A. enterprise resource planning system.
B. e-commerce system.
C. transaction-processing system.
D. executive-support system.
E. operations information system.
In what way do the theories of Maslow and Alderfer resemble each other?
A. Both theories agree that self-actualization forms the base of the needs hierarchy.
B. Both theories agree that a person can only be motivated by one need at a time.
C. Both theories agree that as lower-level needs become satisfied, people seekto satisfy
higher-level needs.
D. Both theories agree that when people experience need frustration, they focus upon
satisfying higher-level needs.
E. Both theories agree that physiological needs form the pinnacle of the needs
hierarchy.
When two or more managers claim responsibility for the same activities or tasks, the
source of conflictis_____.
A. task interdependence
B. different reward systems
C. scarce resources
D. overlapping authority
E. status inconsistency
Folkways are those norms which includeproscriptions against murder, theft, adultery,
and incest.
A. True
B. False
When group members are reciprocally interdependent, managers are advised to create
large groups.
A. True
B. False
An agreement in which managers pool or share their organization’s resources and
know-how with a foreign company, and the two organizations share the rewards and
risks of starting a new venture is called a(n) _____.
A. takeover agreement
B. franchise sharing
C. license lending
D. strategic alliance
E. foreign subsidiary
_____ have a claim on an organization because they bring to it their skills, expertise,
and experience.
A. Customers
B. Entrepreneurs
C. Suppliers
D. Local communities
E. Managers
Managers who use political strategies to increase and maintain their power are better
able to influence others to work toward the achievement of group and organizational
goals.
A. True
B. False
Trust refers to the esteem or high repute that people or organizations gain when they
behave ethically.
A. True
B. False
A cross-functional team refers to a(n):
A. group of employees who specialize in all the tasks required to produce the end
product.
B. organizational structure in which each kind of customer is served by a self-contained
division.
C. group of managers brought together from different departments to perform
organizational tasks.
D. organizational structure in which each region of a country or area of the world is
served by a self-contained division.
E. organizational structure in which each product line or business is handled by a
self-contained division.
Which of the following types of communication networks do self-managed teams
within an organization typically have?
A. Chain network
B. Cubic network
C. Circle network
D. All-channel network
E. Wheel network
A technique that forces managers to choose among competing projects so functional
resources are not spread thinly over too many projects is referred to as:
A. brainstorming.
B. a stage-gate development funnel.
C. process reengineering.
D. a product development plan.
E. a project development plan.
When resources are scarce, management is easy and conflict is unlikely.
A. True
B. False
Lewd jokes and sexually oriented comments are examples of quid pro quo sexual
harassment.
A. True
B. False
As the branch manager of Missouri Bank, Jim is responsible for informing staff
members about changes in diversity policies. Jim plays the role of a _____ in handling
diversity.
A. disseminator
B. leader
C. liaison
D. figurehead
E. communicator
The importance of planning, organizing, leading, and controlling remains the same
irrespective of a manager’s position in the managerial hierarchy.
A. True
B. False
The first step in planning for an organization is:
A. procuring raw materials and human resources.
B. analyzing situations and formulating strategies.
C. expanding the organization’s business globally.
D. determining the organization’s missions and goals.
E. allocating resources and responsibilities to achieve strategies.