The final step that managers need to take to achieve control over organizational
activities is to:
A. measure actual performance.
B. establish measurable standards of performance.
C. perform tests to confirm consistency.
D. compare actual performance against established goals.
E. evaluate the results and take corrective action.
Clara belongs to a society which values assertiveness, performance, competition, and
results. Her society also encourages freedom of expression and personal success, but
makes few provisions for the welfare of the weak. According to Hofstede’s model of
national culture, which of the following is true of her society?
A. Her society has anachievement orientation and is high on individualism.
B. Her society has anachievement orientation and is high on collectivism.
C. Her society has anurturing orientation and is low on individualism.
D. Her society has anurturing orientation and is low on performance orientation.
E. Her society has aperformance orientation and is high on collectivism.
According to path-goal theory, _____ are similar to initiating structure and include
setting goals, showing subordinates how to complete tasks, and taking concrete steps to
improve performance.
A. directive behaviors
B. supportive behaviors
C. relationship-oriented behaviors
D. affiliation-oriented behaviors
E. instrumental behaviors
Esprit de corps is a French expression that refers to shared feelings of comradeship and
enthusiasm.
A. True
B. False
The idea that workers should be aware of how their performance affects the
performance of the organization as a whole is most consistent with Fayol’s principle of:
A. unity of command.
B. subordination of individual interests to the common interest.
C. remuneration of personnel.
D. esprit de corps.
E. stability of tenure of personnel.
Which of the following is essential for good value chain management?
A. The materials management function should hold greater inventories in order to
increase costs.
B. The marketing function should define business in terms of customer needs rather
than the type of products.
C. The production function should locate customers and persuade them to buy the
company’s products.
D. The sales function should control the movement of physical materials from the
procurement of inputs to delivery to the customer.
E. The customer service function should focus on offering high-quality products at
higher prices.
Which of the following is an aim of distributive justice within an organization?
A. To ensure that all members of an organization receive identical or similar outcomes
B. To ensure that women consistently earn more than men
C. To use fair procedures to determine how to distribute outcomes to organization
members
D. To provide favorable outcomes to traditionally oppressed groups
E. To ensure that outcomes are not distributed based on a person’s personal
characteristics like race or age
A manager attempting to select a test for a job applicant that will most accurately
predict theapplicant’s performance on the job is primarily concerned with the _____ of
the test.
A. validity
B. predictability
C. reliability
D. compatibility
E. consistency
Which of the following is true of direct supervision?
A. It is an expensive form of behavior control.
B. It is the least potent form of behavior control.
C. Direct supervisionis preferred to output control.
D. Close scrutiny motivates employees to make their own decisions.
E. Personal control through direct supervision is feasible for all jobs.
Gary wishes to share vitalinformation with his offshore team membersin London. Gary,
in this instance,is the sender.
A. True
B. False