_____ is the study of the factors that have an impact on how individuals and groups
respond to and act in organizations.
A. Hawthorne studies
B. Organizational behavior
C. Management science
D. Scientific management
E. Administrative management
_____ is the encoding of messages into written words.
A. Verbal communication
B. Nonverbal communication
C. Perceptual communication
D. Facial communication
E. Postural communication
Effective leadership styles are identical across countries and cultures.
A. True
B. False
Which of the following statements is true about stockholders?
A. They are often regarded as the most critical stakeholder group because if a company
cannot attract them to buy its products, it cannot stay in business.
B. They are least interested in the company’s profits.
C. They bear the responsibility to decide which goals an organization should pursue to
most benefit stakeholders and how to make the most efficient use of resources to
achieve those goals.
D. They are responsible for using a company’s financial, capital, and human resources
to increase its performance and thus its stock price.
E. They have a claim on a company because when they buy its stock or shares, they
become its owners.
Decoding is a general term that refers to anything that hampers any stage of the
communication process.
A. True
B. False
Which of the following is a primary concern of top managers?
A. Supervising nonmanagerial employees
B. Training, motivating, and rewarding salespeople
C. Developing and fine-tuning employee skills
D. Supervising first-line managers
E. Deciding which goods a company should produce
Task forces that are relatively permanent are referred to as:
A. interest groups.
B. informal groups.
C. standing committees.
D. virtual groups.
E. working committees.
Increasing the efficiency of a system is not related to attracting more customers.
A. True
B. False
What type of power does a manager use when he or she hires new employees, assigns
them work, and monitors their performance?
A. Transformational
B. Legitimate
C. Informal
D. Transient
E. Instrumental
Which of the following is true of evolutionary change?
A. It is sudden.
B. It is unexpected.
C. It is rapid.
D. It is dramatic.
E. It is narrowly focused.
Managers must rely on their ______ to make the best decision when faced with
uncertainty and ambiguity.
A. intuition and judgment
B. cognitive biases
C. bounded rationality
D. escalating commitment
E. illusion of control
People who are high on extraversion are especially likely to experience _____.
A. fear
B. hostility
C. distress
D. enthusiasm
E. nervousness
By encouraging its sales representatives to freely talk to their managers about the
changing customer needs, RST Global increased its responsiveness to customers.
Which of the following is most likely to be the factor that helped RST achieve this?
A. Low information richness
B. Overload of information
C. High perceptual bias
D. Good communication
E. Effective electronic trail
Which of the following communication networksis often found in command groups
with pooled task interdependence?
A. Circle network
B. All-channel network
C. Chain network
D. Wheel network
E. Cubic network
The outcome of the control process is:
A. the ability to measure performance accurately and regulate organizational efficiency
and effectiveness.
B. the ability to formulate effective business strategies and plan the allocation of
resources.
C. the ability to attract customers by producing goods and services more cheaply than
any competitor.
D. the ability to motivate employees to perform at a high level.
E. the ability to decide what organizational goals to pursue.
Cost advantages associated with large operations are called economies of scale.
A. True
B. False
According to Hofstede, collectivist societies:
A. emphasize self-expression, personal freedom, and individual rights.
B. adhere to the principle that people should be judged by their contribution to the
group.
C. discourage individuals from placing societal welfare above their own.
D. encourage the pursuit of individual goals and individual entrepreneurship.
E. adhere to the principle that people should be judged by their individual
achievements.
Alyssa, the assistant marketing manager for RST Consulting, has the respect and
admiration of all the employees in her division and is often used as their role model.
Alyssa has:
A. reward power.
B. virtual power.
C. coercive power.
D. referent power.
E. transient power.
Which of the following statements is true of the practical rule of ethical decision
making?
A. This rule emphasizes distributing benefits and harms in an equitable way.
B. This rule states that it is acceptable for a company to choose an unethical action if
the action provides the greatest good for the greatest number of people.
C. This rule requires managers to determine the fair or unfair rules and procedures for
distributing outcomes to stakeholders.
D. This rule states that an ethical decision is one that a manager will be hesitant or
reluctant to communicate to people outside the company because the typical person in a
society would think it is unacceptable.
E. This rule ensures that managers will take into account the interests of all the
stakeholders.
Conflict is an inevitable part of organizational activity because the goals of different
stakeholders are often incompatible.
A. True
B. False