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The idea-creation team for Universal-Smile Cards includes an artist whose job is to
create and draw the illustrations that will accompany new cards. The artist's job of
creating and drawing illustrations for her development team is called a _____.
A. virtual role
B. group norm
C. group role
D. person specification
E. charismatic role
In what way do the theories of Maslow and Alderfer differ?
A. Unlike Alderfer, Maslow believed that self-actualization forms the base of the
needs-hierarchy.
B. Unlike Maslow, Alderfer believed that a person can be motivated by needs from
multiple levels at a time.
C. Unlike Maslow, Alderfer believedthat as lower-level needs become satisfied, people
seekto satisfy higher-level needs.
D. Unlike Alderfer, Maslow believed that when people experience need frustration, they
focus upon satisfying higher-level needs.
E. Unlike Maslow, Alderfer believed that physiological needs form the pinnacle of the
needs-hierarchy.
Information from inside the organization is sufficient for managers to make effective
decisions.
A. True
B. False
Which of the following is true about total quality management?
A. Output goals and targets should include only numbers.
B. The number of steps to assemble a product should be increased.
C. Employees should be asked for suggestions about improvements.
D. Incentives such as bonus pay and promotional opportunities should be eliminated.
E. A just-in-case inventory system should be introduced.
Which of the following statements is true of ethical decision making?
A. Customers are often regarded as the least important stakeholder group.
B. Communities, societies, and nations are independent of the effects of the decisions
made by companies.
C. The failure of a company can have catastrophic effects on a community since a
general decline in business activity can affect a whole nation.
D. The results of ethical behavior are loss of reputation and resources, and skilled
managers and employees leaving the company.
E. When making business decisions, managers must exclusively consider the claims of
stockholders.
The tendency of individuals to put in more effort when they work in groups than when
they work alone is called social loafing.
A. True
B. False
Which of the following describes stretch goals?
A. Goals at one level that are not in sync with goals set at other levels of the
organization
B. Goals that subordinates set for themselves
C. Goals that are specific and difficult but not out of reach
D. Goals that are set low and are easy to achieve
E. Goals set at an impossibly high level
According to Fiedler's contingency model, relationship-oriented leaders prioritize
organizational goals over employee-welfare and focus on task accomplishment.
A. True
B. False
Absolute rules exist to determine how individuals should behave in every situation.
A. True
B. False
The racial and ethnic diversity of the U.S. population is on the decline.
A. True
B. False
When people who perform similar jobs are grouped together, it becomes difficult for
managers to monitor and evaluate their performance.
A. True
B. False.
James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of
outlining future organizational goals to employees at company meetings and
emphasizing the ethical guidelines which employees are expected to follow at work.
According to Mintzberg, he is performing the role of a _____.
A. figurehead
B. negotiator
C. monitor
D. liaison
E. resource allocator
Scenario planning is also known as contingency planning.
A. True
B. False
Managers at Enron prevented employees from selling Enron shares in their pension
funds while they sold hundreds of millions of dollars' worth of their own Enron stock.
This illustrates the _____ approach to social responsibility.
A. accommodative
B. proactive
C. defensive
D. obstructionist
E. offensive
The model developed to explain the role that founders' personal characteristics play in
determining organizational culture is known as the _____ framework.
A. avoidance-selection-attribution
B. attraction-selection-attrition
C. aptitude-strategy-attitude
D. ability-skills-attitude
E. attitude-socialization-assimilation
Supervisors are also referred to as _____.
A. first-line managers
B. middle managers
C. top managers
D. interim managers
E. executive managers
Managers who effectively influence their subordinates to achieve goals without making
dramatic changes are engaging in _____ leadership.
A. transactional
B. transformational
C. transient
D. instrumental
E. virtual
_____ are unwritten, informal codes of conduct that shape the behavior of people
toward one another and are held important by most members of society.
A. Laws
B. Policies
C. Norms
D. Values
E. Philosophies
