A face-to-face communication technique in which a manager goes to awork area and
talks informally with employees about issues and concerns is _____.
A. management by exception
B. management by objectives
C. micromanagement
D. macromanagement
E. management by wandering around
RST Consulting screens job applicants by viewing their r©sum©s electronically and
using several interviews to select highly skilled people. By doing so, the managers at
RST Consulting ensure that the wrong candidates are not picked for a particular
job.This is an example of:
A. concurrent control.
B. feedforward control.
C. feedback control.
D. bureaucratic control.
E. clan control.
What is an operating budget?
A. A measure of how much percentage profit a company is earning on sales
B. The result of dividing a company’s operating profit by sales revenues
C. The amount an organization has left after all the costs of making the product and
running the business have been deducted
D. Specification ofthe functional goals that the managers of different functions need to
achieve
E. A blueprint that states how managers intend to use organizational resources to
achieve organizational goals efficiently
The outcomes of the changes in the laws and regulations of a society are known as
_____.
A. technological forces
B. political forces
C. economic forces
D. demographic forces
E. sociocultural forces
The leader substitutes model is a contingency model because it suggests that in some
situations leadership is unnecessary.
A. True
B. False
By relying on objective information, politically skilled managers unobtrusively exercise
their power to influence others.
A. True
B. False
Vicarious learning is also known asobservational learning.
A. True
B. False
Dan and Scott head the production and marketing departments, respectively, at KYP
Solutions Inc. Dan wants to extend the roll-out date of a new product by two months in
order to cash in on an impending decrease in theprices of raw materials. Scott, on the
other hand, fears losing out to competition and wants Dan to start production
immediately.In an attempt to resolve their conflict, Dan and Scott decide to produce a
smaller number of units initially and scale up production once the prices of raw
materials have decreased. This method of conflict resolution is known as _____.
A. accommodation
B. distributive negotiation
C. avoidance
D. competition
E. compromise
An internal, company-wide system of computer networks is called a(n) _____.
A. Internet
B. intranet
C. grapevine
D. all-channel network
E. matrix network
A product structure makes it necessary forcorporate managers to supervise directly each
division’s day-to-day operations.
A. True
B. False.
When a group of managers makes a decision, the probability that the decision will be
implemented successfully decreases.
A. True
B. False
According to Hofstede, which of the following is true of countries with a long-term
orientation?
A. They have a high rate of per capita savings.
B. Citizens prioritize happiness over achievement and perseverance.
C. Citizens live for the present and value personal stability.
D. Citizens tend to spend more and save less.
E. Organizations emphasizeimmediate results over year-end goals.
JRC Inc., a consumer-electronics firm based in Atlanta, is opening another
manufacturing unit. The top management involves female representatives in the design
team to take care of any concerns that female employees may have.This is an example
of:
A. reverse discrimination.
B. overt discrimination.
C. managing diversity.
D. procedural justice.
E. distributive justice.
Distributors are the individuals and companies that provide an organization with the
input resources it needs to produce goods and services.
A. True
B. False
Third-party negotiators who can impose what they believe is a fair solution to a dispute
that both parties are obligated to abide by are referred to as _____.
A. opinion leaders
B. arbitrators
C. mediators
D. hagglers
E. compromisers
A functional-level plan states the goals that the managers of each function will pursue
to help their division attain its ______ goals, which, in turn, will allow the entire
company to achieve its ______ goals.
A. departmental-level; functional
B. business-level; department
C. divisional-level; divisional
D. business-level; corporate
E. functional-level; corporate
According to the force-field theory:
A. a manager cannot evaluate the forces at work when observing the performance of
workers such as doctors, research scientists, or engineers.
B. a wide variety of forces arise from the way an organization operates that make
organizations resistant to change.
C. forces that support clan control are significantly different from the forces that form
the foundation of organizational culture.
D. the forces of evolutionary change and revolutionary change are equal and
complement each other.
E. an organization is in a state of inertia when it reduces the forces for change and
increases resistance to change.
_____ is defined as the ability of one organization to outperform other organizations
because it produces desired goods or services more efficiently and effectively than its
competitors.
A. Empowerment
B. Competitive advantage
C. Diversification
D. Stratification
E. Innovation
Jay’s Furniture Factory gets its raw material from the local timber yard. The timber yard
acts as Jay’s_____.
A. competitor
B. distributor
C. retailer
D. supplier
E. consumer