A firm manufactures custom-made furniture based on customer specifications. Which
of the following facilities layouts would best suit the firm’s needs?
A. Process layout
B. Fixed-position layout
C. Sequential layout
D. Product layout
E. Flexible manufacturing layout
Which of the following statements is true of organizational ethics?
A. Employees are much more likely to act unethically when a credo exists.
B. Employees are more likely to act unethically when the company’s top managers
consistently endorse the ethical principles in its corporate credo.
C. Top managers play the least important role in determining a company’s ethics.
D. The individual ethics of a company’s founders and top managers are especially
important in shaping the organization’s code of ethics.
E. They are standards that govern how members of a profession, trade, or craft should
conduct themselves when performing work-related activities.
Which of the following is an example of a nonprogrammed task or decision?
A. Changing streetlights
B. The purchase of a new house
C. A trip to the grocery store for supplies
D. Paying electricity bills
E. Reordering printer cartridges
Span of control refers to the number of subordinates who report directly to a manager.
A. True
B. False.
Local area networksare multimodule application software packages that allow a
company to link and coordinate the entire set of functional activities necessary to move
products from the initial design stage to the final customer stage.
A. True
B. False
The term glass ceiling alludes to the invisible barriers that prevent minorities and
women from being promoted to top corporate positions.
A. True
B. False
Newly hiredtrucking employees of a courierdelivery service ride with experienced
drivers during deliveries to familiarize themselves with routes, timing, and driving
conditions. This method of imparting training is an example of _____.
A. simulations
B. classroom instruction
C. on-the-job training
D. formal education
E. role playing
Which of the following statements is true of group tasks?
A. Assembly lines and mass-production processes are characterized by pooled task
interdependence.
B. With sequential interdependence, it is easy to identify individual performance.
C. For groups with pooled interdependence, managers are often advised to reward
group members for group performance.
D. For groups with pooled interdependence, managers should determine the appropriate
group size primarily from the amount of work to be accomplished.
E. Pooled task interdependence exists when group members must perform specific tasks
in a predetermined order.
Fiedler’s contingency model of leadership helps explain why a manager may be an
effective leader in one type of situation and an ineffective leader in another situation.
A. True
B. False
The guiding practices and beliefs through which a particular firm and its managers view
their responsibilities to stakeholders are called _____.
A. societal ethics
B. occupational ethics
C. individual ethics
D. organizational ethics
E. governmental ethics
When companies lay off managers, the satisfaction levels of managers who remain
tends to rise.
A. True
B. False
Which of the followingfinancial ratios measures the ability of the organization to pay its
short-term debts?
A. Leverage ratios
B. Liquidity ratios
C. Activity ratios
D. Profit ratios
E. Inventory turnover ratios
Empowerment is incompatible witheffective leadership.
A. True
B. False
Efficiency is a measure of the appropriateness of the goals that managers have selected
for the organization to pursue and the degree to which the organization achieves those
goals.
A. True
B. False
When the tasks and authority associated with various positions in the organization are
clearly specified, it creates a scenario where:
A. employees are not sure of what is expected either of them or of each other.
B. employees are held strictly accountable for their actions.
C. managers face difficulty in tracking the assigned tasks.
D. confused employees create havoc within the formal hierarchy of authority.
E. order and discipline are undermined.
Which of the following is true of empowerment?
A. Empowerment is detrimental toeffective leadership.
B. Empowerment increases managers’ involvement in routine tasks.
C. Empowerment gives managers more time to concentrate on their pressing concerns.
D. Empowerment signifies a complete transfer of responsibility and accountabilityfrom
a manager to his subordinate.
E. Empowerment is not incorporated readily into modern management styles.
What is the goal behind creating a divisional structure in an organization?
A. To create smaller, more manageable units within the organization
B. To mergeall the departments that the organization requires to produce its goods or
services
C. To permanently assign employeesto cross-functional teams
D. To group people and resources by function and product simultaneously
E. To do away with dual reporting relationships and two-boss employees
Gathering background information, performance tests, physical ability tests, and
references are all examples of _____.
A. selection tools
B. performance appraisaltools
C. subjective appraisal tools
D. quality assurancetools
E. objective appraisaltools
Leaders who are high in ______ are more likely to be able to awaken and support the
creative pursuits of their followers.
A. ethnocentrism
B. emotional intelligence
C. dominance
D. coercive power
E. conformity