Fayol recommended the use of _____ to show the position and duties of each employee
and to indicate which positions an employee might move to or be promoted to in the
future.
A. an organizational chart
B. initiative analysis
C. unity of direction
D. the critical path method (CPM)
E. a PERT chart
Which of the following strategies should be used to resolve conflicts that arise when
individuals do not understand the work demands that others face?
A. Increasing awareness of the sources of conflict
B. Practicing job rotation
C. Increasing diversityawareness
D. Using permanent transfers
E. Dismissing employees
Once managers have chosen thestandards to evaluate performance, the next step in the
control process is to:
A. compare actual performance against chosen standards of performance.
B. initiate corrective action if the chosen standard is not being achieved.
C. measure actual performance.
D. evaluate the results of comparison.
E. revise performance standards.
Which of the following is an example of nonverbal communication?
A. A manager e-mailing his subordinates about an upcoming office party
B. A manager publicly praising one of his subordinates during a regularteam meeting
C. A manager handing out a notice of termination to an underperforming employee
D. A manager frowning with disapproval at the sight of an employee who is dressed
inappropriately
E. A manager announcing a reward for successful employee referrals in a notice posted
in the office lounge
Which of the following statements is true of group cohesiveness?
A. As groups become more successful, they become increasingly attractive to their
members, and their cohesiveness tends to decrease.
B. Low levels of cohesiveness can be increased by reducing or eliminating competition
among groups.
C. When group cohesiveness is low, group members do not find their group particularly
appealing and have little desire to retain their group membership.
D. If a group is high in cohesiveness and small in size, managers should consider
dividing the group in half and assigning different tasks and goals to the two newly
formed groups.
E. As group cohesiveness decreases, the emphasis placed on group goal
accomplishment increases within a group.
Why is return on investment (ROI) the most commonly used financial performance
measure?
A. It measures how far profits can decline before managers cannot meet interest
changes.
B. It measures how efficiently managers are collecting revenues from customers to pay
expenses.
C. It shows whether organizations canpay claims of short-term creditors without selling
inventory.
D. It measures how efficiently managers are turning inventory over.
E. It allows managers of one organization to compare performance with that of other
organizations.
An approach that creates teams of expert change agents known as “green belts and
black belts” to take control of problem finding, problem solving, and training other
employees in implementing solutions is called _____.
A. total quality management
B. continuous improvement
C. Six Sigma
D. lean manufacturing
E. return on quality (ROQ)
IT cannot be used to empower employees, as it decreases the scope of their job
responsibilities.
A. True
B. False
When Ken, the manager of Transporters Inc., put together a new marketing team, he
assigned clear roles and responsibilities to all the members of the teamand
appointedKyle to lead the team. Kyle is a(n):
A. formal leader.
B. informal leader.
C. role manager.
D. role maker.
E. unofficial leader.
Human resource management (HRM) includes all the activities managers engage in to
attract and retain employees and to ensure that they perform at a high level and
contribute to the accomplishment of organizational goals.
A. True
B. False
Informal groups composed of employees who enjoy one another’s company and
socialize with one another are called:
A. command groups.
B. virtual teams.
C. interest groups.
D. task forces.
E. friendship groups.
_____ is the specialized language that members of an occupation, group, or
organization develop to facilitate communication among themselves thatshould never
be used when communicating with people outside the occupation, group, or
organization.
A. Code
B. Grapevine
C. Rumor
D. Groupware
E. Jargon