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A _____refers to an organizational structure composed of all the departments that an
organization requires to produce its goods or services.
A. product structure
B. matrix structure
C. product team structure
D. functional structure
E. customer structure
Rapid advances in IT have resulted ingreater decentralization and horizontal
information flows within organizations.
A. True
B. False
_____ includes all the activities managers engage in to attract and retain employees and
to ensure that they perform at a high level and contribute to the accomplishment of
organizational goals.
A. Product management
B. Human resource management
C. Total quality management
D. Distribution management
E. Customer relationship management
Quality is a concept that can be applied to manufacturing but not to service
organizations.
A. True
B. False
Leaders who are high on emotional intelligence are less likely to understand the
emotions surrounding creative endeavors.
A. True
B. False
According to the Hawthorne effect, each manager's personal behavior or leadership
approach has no effect on performance.
A. True
B. False
Managers who are low on the conscientiousness continuum are organized and
self-disciplined.
A. True
B. False
Developing a learning organization is a quick and easy process.
A. True
B. False
Sandy announces at the morning staff meeting that any employee whoincreases sales
by15% will receive a 15% commission. According to the expectancy theory, Sandy is
promoting _____.
A. positivism
B. instrumentality
C. autonomy
D. equity
E. self-actualization
Mayfair Mobile's external environment is changing rapidly, and it responds by
decentralizing decisions to lower-level managers so that the organization can react
faster. Which of the following types of organizational structure allows this?
A. A mechanistic structure
B. A formal structure
C. A bureaucratic structure
D. An oligarchic structure
E. An organic structure
The attraction-selection-attrition framework suggests that employees who are dissimilar
in personality are more likely to leave the organization over time.
A. True
B. False
Amethyst, an Italian house of high fashion, designs and creates luxury items like
jewelry and hair accessories. It sells its merchandise only through Fiesta, a
multinational retail store. Fiesta acts as Amethyst's _____.
A. producer
B. supplier
C. distributor
D. manufacturer
E. processor
The illusion of control causes managers to overestimate the odds of a favorable
outcome and, consequently, to make inappropriate decisions.
A. True
B. False
A company with a high level of efficiency and effectiveness is most likely to produce:
A. a product that customers want, but that is too expensive for them to buy.
B. a product that customers want at a quality and price they can afford.
C. a product that is inexpensive and nondurable.
D. a high-quality product that has limited utility for customers.
E. a product that requires customers to invest in expensive service packages.
The first step in the managerial decision-making process is to:
A. choose between alternatives.
B. assess alternatives.
C. implement the chosen alternative.
D. recognize the need for a decision.
E. conduct a retrospective analysis.
Task identity refers to the degree to which a worker feels his or her job is meaningful
because of its effect on people inside the organization or on people outside the
organization.
A. True
B. False.
Simon was confronted with a serious ethical dilemma. He responded with a solution
that created the greatest good for the greatest number of people. Which ethical rule best
describes his response?
A. Justice
B. Moral Rights
C. Utilitarian
D. Practical
E. Moral Scruples
When managers exercise power unobtrusively, other members of an organization are
completelyaware that the managers are using their power to influence them.
A. True
B. False
