Which of the following is true of transformational managers’ subordinates?
A. They are aware of their own needs for growth, development, and accomplishment.
B. They have limited awareness of the importance of their jobs.
C. They are motivated to work for their own personal benefit.
D. They lack confidence in themselves and their leaders.
E. They are seldom aware of organizational performance.
Nonroutine decisions made in response to novel situations in business are known as:
A. rule-based decisions.
B. automatic decisions.
C. guideline-based decisions.
D. predetermined decisions.
E. nonprogrammed decisions.
Standards that govern how members of a society should deal with one another in
matters involving issues such as fairness, justice, poverty, and individual rights are
called:
A. societal ethics.
B. occupational ethics.
C. individual ethics.
D. organizational ethics.
E. governmental ethics.
Demonstrating its social responsibility helps a company build a good _____.
A. infrastructure
B. production unit
C. selection process
D. reputation
E. organizational hierarchy
In which of the following managerial tasks are work relationships restructured to
facilitate the interaction and cooperative efforts of organizational members, all of whom
strive to achieve organizational goals?
A. Planning
B. Leading
C. Reviewing
D. Controlling
E. Organizing
When people belong to the same organization, they tend to share certain beliefs and
values that lead them to act in similar ways. This is known as _____.
A. organizational socialization
B. organizational culture
C. emotional intelligence
D. conscientiousness
E. emotional integration
_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way
for an organization and its members to deal with each other and with people outside the
organization.
A. Organizational design
B. Organizational intelligence
C. organizational effectiveness
D. Organizational structure
E. Organizational ethics
Good value chain management requires that marketing managers focus on defining
their company’s business in terms of the customer needs it is satisfying and not by the
type of products it makes.
A. True
B. False
An interactive computer-based system that produces models which help managers to
make better nonprogrammed decisions is known as a(n):
A. decision-support system.
B. artificial intelligence system.
C. decisional balance sheet.
D. transaction-processing system.
E. business decision mapping.
In the communication process, decoding is the process of:
A. removing anything that hampers any stage of the communication process.
B. deciding what message to send to the original sender.
C. translating a coded message back to its original form.
D. codinga message into symbols or language.
E. selecting an appropriatecommunication medium over whichinformation can be
effectivelycommunicated.
Which of the following is anassumption made by the classical model?
A. There is no optimum decision.
B. There is more than one alternative.
C. There is only one alternative.
D. Managers have access to all the information they need.
E. Managers are not capable of making the rightdecisions.
The term data refers to raw, unsummarized facts.
A. True
B. False
An organization’s hierarchy of authority refers to an organization’s _____.
A. chain of command
B. synergy
C. esprit de corps
D. autonomy
E. culture
Barbara, a school superintendent, hires an additional teacher whenever the student
enrollment in a grade goes beyond35. This can be classified as a(n) _____ decision.
A. programmed
B. heuristic
C. brainstormed
D. intuitive
E. creative
The increasing racial and ethnic diversity of the workforce and the population as a
whole underscores the importance of effectively managing diversity.
A. True
B. False
Using the Internet to manage the value chain reduces the costs of coordination both
between the company and its customers and between the company and its suppliers.
A. True
B. False
What are communication networks? What are the different types of communication
networks?
Differentiate between training and development. Provide two examples each of the
different types oftraining and development.
Discuss Fayol’s principles of management.
How can managers become better listeners?
What is a SWOT analysis? List the possible strengths, weaknesses, opportunities, and
threats a SWOT analysis of your educational institution might reveal.
Describe thebasic building blocks of national culture briefly.