As group size increases, social loafing decreases.
A. True
B. False
To be a good listener, a manager should:
A. interrupt the sender when he or sheis being unclear.
B. avoid looking directly at the sender to keep from embarrassing him or her.
C. paraphrase what the sender has said.
D. not ask questions.
E. repeat exactly what the sender said.
Emotional intelligence concerns understanding and managing the moods and emotions
of oneself and of other people.
A. True
B. False
Which of the following organizing choices are managers most likely to make if the
external environment is stable and resources are readily available?
A. Decentralize authority
B. Create a more organic organizational structure
C. Cultivate an entrepreneurial culture in the organization
D. Establish values and norms that emphasize change and innovation
E. Use detailed rules, SOPs, and restrictive norms to govern employees’ activities
According to Mintzberg’s typology, a manager who commits organizational resources to
develop innovative goods and services is a(n) _____.
A. entrepreneur
B. negotiator
C. figurehead
D. liaison
E. disseminator
People who are high on negative affectivity are capable of experiencing positive moods.
A. True
B. False
Managers with a high need for power allow their subordinates to make their own
decisions in all aspects of their work.
A. True
B. False
The process of identifying the tasks, duties, and responsibilities that make up a job and
the knowledge, skills, and abilities needed to perform the job is collectively known as
_____.
A. a job evaluation
B. a job application
C. a job definition
D. a job appraisal
E. a job analysis
By decentralizing authority, an organization establishes values that inhibit creativity.
A. True
B. False.
Justin, a human resources manager for XYZ Company, commits 5% of the annual
budget toward instituting a new program that rewards employees for effectively
handling diversity. Justin is playing the role of a(n) _____.
A. monitor
B. entrepreneur
C. disseminator
D. negotiator
E. disturbance handler
According to Fiedler, task-oriented leaders are primarily concerned with ensuring that
subordinates perform their work activities at a high quality level.
A. True
B. False
Nonprogrammed decision making is a routine, virtually automatic process.
A. True
B. False
The idea that managers tend to communicate more with other managers who share
similar beliefs and experiences is represented by which type of communication
network?
A. Chain network
B. Wheel network
C. Circle network
D. Groupware network
E. All-channel network