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In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991:
A. prohibits discrimination against workers over the age of 40.
B. allows for the awarding of punitive and compensatory damages.
C. prohibits discrimination against disabled individuals.
D. requires that men and women be paid equally if they are performing equal work.
E. requires that employers provide 12 weeks of unpaid leave.
A fixed-position layout is used for producing a variety of custom-made products, each
tailored to the needs of a different kind of customer.
A. True
B. False
In practice, managers can only measure the actual outputs that result from the behavior
of their members and notthe behaviors themselves.
A. True
B. False
George is an efficient and effective manager who has a hard time managing his own
moods and understanding those of his employees. This shows that he is low on _____.
A. introversion
B. conscientiousness
C. negative affectivity
D. emotional intelligence
E. organizational citizenship behavior
In order to design for ease of production, a company should:
A. adopt a challenging quality goal.
B. design products that have fewer component parts.
C. increase the average number of customer queries solved per day.
D. decrease the number of employees performing a particular task.
E. create an additional product to be supplied with a main product.
The effectiveness of managers is determined by a complex interaction between their
personality traits and the nature of the job and organization in which they work.
A. True
B. False
Control is not concerned with keeping employees focused on the important problems
confronting the organization but with reacting to events after they have occurred.
A. True
B. False
Initiating structure and consideration are dependent leader behaviors; an increase in one
behavior leads to a decrease in the other behavior.
A. True
B. False
Which of the following is a way to effectively manage diversity?
A. Entrusting employees with the responsibility of managing diversity rather than
instituting mentoring programs
B. Reducing the use of minority suppliers
C. Reducing the number of religious holidays
D. Encouraging managers to rely on gender schemas to guide their perceptions of
employees
E. Insisting that even suppliers support diversity
The management theory that focuses on the use of rigorous quantitative techniques to
assist managers to make the best use of organizational resources is called:
A. contingency theory.
B. management science theory.
C. administrative management theory.
D. behavioral management theory.
E. human relations theory.
Process reengineering involves the fundamental rethinking and radical redesign of
customer services.
A. True
B. False
A bank that uses a computer system to record deposits and withdrawals from its
customers' accounts is most likely to use a(n) _____.
A. inventory management system
B. transaction-processing system
C. expert system
D. group decision-support system
E. artificial intelligence system
The _____ function plays a crucial role in an organization's value chain by locating
customers and then informing and persuading them to buy the company's products.
A. production
B. materials management
C. customer service
D. marketing
E. sales
According to Herzberg, satisfying hygiene needs is a more efficient way to ensure high
levels of job satisfaction than satisfying motivator needs.
A. True
B. False
Emotions are less intense feelings than moods and are long-lasting.A.
True
B. False
