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An organization that increases its quality can improve its profits by _____ the prices of
its products due to increased reliability and _____ its operating costs due to increased
productivity.
A. decreasing; reducing
B. reducing; increasing
C. increasing; increasing
D. increasing; reducing
E. discounting; increasing
Group identity and healthy competition are consequences of group cohesiveness.
A. True
B. False
Whenever possible, managers should try to use negative reinforcement.
A. True
B. False
Nancy has extensive experience in product designing. Though she is not a manager, she
is often called on by product managers to offer advice on new product design. It can be
said that Nancy has:
A. referent power.
B. transformational power.
C. virtual power.
D. legitimate power.
E. expert power.
Which of the following is a characteristic of the organizational culture in a flat,
decentralized structure?
A. It gives people little personal autonomy.
B. It has norms that focus on being cautious.
C. It requires obeying authority.
D. It encourages people to be innovative.
E. It is relatively rigid.
Tracy, an employee at Nationwide Cellular, perceives that her outcome-input ratio is
higher than that of her coworker Julia. This is an example of:
A. overpayment inequity.
B. underpayment inequity.
C. absolute equity.
D. instrumental equity.
E. terminal equity.
The equity theory focuses on identifying the types of goals that are most effective in
producing high levels of motivation and performance and explaining why goals have
these effects.
A. True
B. False
The pathway along which information flows throughout an organization is called
_____.
A. organizational structure
B. communication network
C. organizational culture
D. organizational design
E. cross-functional link
A system that managers use in their nonroutine tasks of coordinating and controlling
tasks is known as a transaction-processing system.
A. True
B. False
Servant leaders share power with followers and strive to ensure that followers' most
important needs are met.
A. True
B. False
The source of _____ motivation lies with the acquisition of material or social rewards.
A. extrinsic
B. operational
C. intrinsic
D. ethnocentric
E. experiential
The _____ restricts mandatory retirement and especially benefits older employees.
A. Equal Pay Act
B. Civil Rights Act
C. Age Discrimination in Employment Act
D. Americans with Disabilities Act
E. Family and Medical Leave Act
List and briefly explain the different methods of international expansion. Arrange the
methods according to the level of foreign involvement and investment and degree of
risk starting from the least to the highest.
List and briefly explain the three different kinds of managerial skills.
Discuss the necessity of satisfying customer demands. List some of the general product
attributes or qualities that most customers prefer.
Describe the three situational characteristics in Fiedler's leadership theory that allow a
leader to determine the favorableness or unfavorableness of a situation for leading.
Briefly describe the task environment. How do forces in the task environment impact
managers?
Distinguish between the two types of sexual harassment that can occur in the
workplace.
Discuss the perils of groupthink.
What are the different factorsthat determine whether a technology is complicated or
routine?
Discuss the premise of the path-goal theory briefly. Why is it a contingency model?
Discuss the two moral principles that guide managers in their efforts to meet their
ethical imperative.
