According to Henry Fayol, an effective plan should have four qualities, namely,unity,
continuity, accuracy, and _____.
A. sustainability
B. flexibility
C. accountability
D. consistency
E. synergy
Effective process reengineering reduces the number of order fulfillment tasks that must
be performed or reduces the time each task takes.
A. True
B. False
F.W. Taylor advocated the use of a standard pay system that was independent of worker
performance.
A. True
B. False
_____ managers motivate their subordinates to work for the good of the organization as
a whole, not just for their own personal gain or benefit.
A. Transactional
B. Transformational
C. Transient
D. Intrinsic
E. Extrinsic
What is a schema?
A. It is the invisible barrier that prevents minorities and women from being promoted to
top corporate positions.
B. It is a person’s preconceived notions about the nature of men and women and their
traits.
C. It is the process through which people select, organize, and interpret sensory input.
D. It is a collection of simplistic and often inaccurate beliefs about the typical
characteristics of particular groups of people.
E. It is a systematic tendency to use information about others in ways that result in
biases.
Which of the following is a mechanism of behavior control?
A. Clan control
B. Direct supervision
C. Output control
D. Feedback control
E. Organizational change
Which of the following practices was advocated by Mary Parker Follett?
A. Workers should not be allowed to participate in the work development process.
B. Authority should go with hierarchical positions rather than knowledge.
C. Managers should behave as monitors and supervisors.
D. Workers should be allowed to exercise initiative in their everyday work lives.
E. Members of each department should stick to their own department; cross-functioning
should be discouraged.
When conflict is settled by compromise or by collaboration between the parties in
conflict, it is termed functional conflict resolution.
A. True
B. False
Which of the following cultures develops an emphasis on entrepreneurship and respect
for the employee and allows the use of organizational structures that empower
employees to make decisions and motivate them to succeed?
A. Aggressive cultures
B. Passive cultures
C. Adaptive cultures
D. Normative cultures
E. Inert cultures
Pay structure is the arrangement of jobs into categories reflecting their relative
importance to the organization and its goals, levels of skill required, and other
characteristics.
A. True
B. False
Entrepreneurship is noticing an opportunity to satisfy a customer need and then
deciding how to find and use resources to make a product that satisfies that need.
A. True
B. False
The potential for conflict does not exist whenever individuals, groups, teams, or
departments are interdependent.
A. True
B. False
Individuals who notice opportunities and decide how to mobilize the resources
necessary to produce new and improved goods and services are called _____.
A. entrepreneurs
B. managers
C. supervisors
D. product champions
E. intuitors
The manager of a sales group has presented the weeklytarget on the number of sales her
group must achieve. For this particular target to be achieved, she decides to reward the
members of her group solely based on the number of sales each member makes. The
type of task dependency that will exist in this case is _____.
A. sequential task interdependence
B. ordered task interdependence
C. pooled task interdependence
D. simultaneous task interdependence
E. reciprocal task interdependence
Economic, technological, sociocultural, demographic, political, and legal forces in the
general environment often have important effects on forces in the task environment that
determine an organization’s ability to obtain resources.
A. True
B. False
When top managers design an organization’s structure and establish a chain of
command, they are essentially creating ad hoc committees.
A. True
B. False
Unfair treatment of diverse people is legal if it is socially acceptable.
A. True
B. False
According to Fiedler, the situational characteristic which deals with the extent to which
subordinates trust and are loyal to a leader is known as task structure.
A. True
B. False
Discuss the five strategies that managers can use to facilitate integrative bargaining and
avoid distributive negotiation.
Briefly discussthe factors that led to the decline of distance and cultural barriers and the
impact this had upon companies operating in the global environment.
Define intrinsic, extrinsic, and prosocial motivation. With an example, show how a
person can be motivated by all three at the same time.
What are stretch goals?
Define job satisfaction and discuss its effect on managers.
Discuss the three main steps of the planning process.
Explain the importance of managers in managing diversity.
Define e-commerce and differentiate between B2B and B2C.