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Information that reflects current conditions in the organization is called real-time
information.
A. True
B. False
Stereotypes are usually based on a visible characteristic such as a person's age, gender,
or race.
A. True
B. False
There is constant, fierce competition between telecommunication companies due to the
continuous advances in mobile technology and a wide range of customer tastes. This is
called _____.
A. ultracompetition
B. hypocompetition
C. supercompetition
D. hypercompetition
E. extracompetition
Which of the following managers is a servant leader?
A. Kerry, who maintains tight control over subordinates and makesfrequent demands of
them
B. Pat, who believes that effective leaders should be able to command the
unquestioning obedienceof their followers
C. Sandy, who does not share power with followers or prioritize the development of
their skills
D. Yvonne, who focusesher attention on those who are most well-off in society and
those who can serve her best
E. Richard, whohasa strong desire to work for the benefit of society and enhances the
well-being of others
An organization attempting to succeed by distinguishing its products from those of the
competition is most likely to use a(n)_____.
A. differentiation strategy
B. low-cost strategy
C. diversification strategy
D. stuck-in-the-middle strategy
E. association strategy
Which of the following communication media is the second highest in information
richness?
A. Face-to-face communication
B. Personally addressed written communication
C. Spoken communication electronically transmitted
D. Impersonal written communication
E. Communication by means of formal meetings
Planning is important for an organization since a plan can be used as a device for
controlling managers within an organization.
A. True
B. False
Accuracy and reliability determine the completeness of information.
A. True
B. False
_____ helps managers maintain their enthusiasm and confidence and energize
subordinates to help the organization attain its goals.
A. Negative affectivity
B. Introversion
C. An external locus of control
D. A high need for power
E. Emotional intelligence
Vicarious learning occurs when a person becomes motivated to perform a behavior by
watching another person performing the behavior and being positively reinforced for
doing so.
A. True
B. False
Under profit sharing, managers receive a share of their employees' profits.
A. True
B. False
What is perception?
A. It is the collection of abstract knowledge structures stored in memory that makes
interpreting information possible.
B. It is a person's preconceived notions about the nature of men and women and their
traits.
C. It is the process through which people select, organize, and interpret sensory input.
D. It is a collection of simplistic and often inaccurate beliefs about the typical
characteristics of particular groups of people.
E. It is a systematic tendency to use information about others in ways that result in
biases.
Both the marketing division and the corporate communications department of Value
Homes, a real estate company, claim responsibility for developing corporate marketing
strategies. Which of the following could be a potential source of conflict between the
two divisions?
A. Scarce resources
B. Overlapping authority
C. Different reward systems
D. Status inconsistency
E. Different time horizons
If goals are set at an impossibly high level, managers might work only half-heartedly to
achieve them because they are certain they will fail.
A. True
B. False
In what way is thetask environment similar to thegeneral environment?
A. They are both a set of geopolitical forcesthat are predictable and unchanging.
B. They both present managers withfew opportunities and risks when operating at a
global level.
C. They are both a set of forces and conditions that operate beyond an organization's
boundaries.
D. They both contain challenges that are easily identified andanticipated.
E. They areboth forces that are easy to control and have little impact on organizational
performance.
According to McClelland, the extent to which people have strong desires to perform
challenging tasks and to meet personal standards of excellence is known as _____.
A. the need for affiliation
B. the need for achievement
C. the need for power
D. the need for acceptance
E. the need for solidarity
Which of the following management information systems are used for routine tasks?
A. Decision-support systems
B. Expert systems
C. Transaction-processing systems
D. E-commerce systems
E. Decision-support systems
Author: Possible answers A and E are identical.
Managers who make design choices that increase job enlargement are likely to increase
the degree to which people behave mechanically.
A. True
B. False.
Organizational _____ is the process by which newcomers internalize an organization's
values and norms and behave in accordance with them.
A. commitment
B. socialization
C. attribution
D. extrication
E. enhancement
