_____ have the right to expect a good return or reward by investing their human capital
to improve a company’s performance.
A. Customers
B. Entrepreneurs
C. Suppliers
D. Distributors
E. Managers
An automobile manufacturer redesigning the body of one of its cars to improve its
aerodynamics is an example of quantum product innovation.
A. True
B. False
Natural intelligence has been defined as behavior by a machine that, if performed by a
human being, would be called “intelligent.”
A. True
B. False
According to Fiedler, the extent to which subordinates trust and are loyal to their
superior is known as _____.
A. empowerment
B. task-orientation
C. leader-member relations
D. initiating structure
E. position power
Emotional intelligence helps managers energize subordinates to aid the organization in
attaining its goals.
A. True
B. False
In a typical organization, corporate-level planning is the primary responsibility of
divisionalheads.
A. True
B. False
Which of the following is true of the integrative bargaining strategy that emphasizes
creating new options for joint gains?
A. It helps parties in conflict to perceive that they have a “fixed pie” of resources that
they need to divide.
B. It leads the parties in conflict to focus on getting the majority share of the available
resources.
C. It helps parties to come up with new alternatives that will expand the resource pie.
D. It helps parties in conflict to meet their demands instead of their interests.
E. It helps parties in conflict to adopt the principle of distributive negotiation.
The tendency of managers to ignore critical information is not as serious as the
existence of incomplete information.
A. True
B. False
Which of the following is true of dual command?
A. It causes confusion among subordinates.
B. It strengthens order and discipline.
C. It makes assessing a manager’s authority easy.
D. It was advocated by Henry Fayol.
E. It exists when a subordinate receives orders from only one supervisor
Which of the following should an organization do in order to obtain a competitive
advantage through superior innovation?
A. Reduce the number of components that go into its products
B. Decrease the number of product attributes and lower the price of its products
C. Set up a strong team to handle after-purchase support
D. Produce products with technologies that have not been used previously
E. Provide high-quality products to create a brand-name reputation for its products
Leaders who motivate subordinates primarily by rewarding and reprimanding them are
called:
A. transformational leaders.
B. transactional leaders.
C. transient leaders.
D. supportive leaders.
E. referent leaders.
The stakeholder group with the most responsibility for deciding the goals of the
organization is:
A. stockholders.
B. customers.
C. managers.
D. operational-level employees.
E. consultants.
Which of the following is an ineffective conflict-handling approach?
A. Compromise
B. Collaboration
C. Accommodation
D. Mediation
E. Integrative bargaining
According toHerzberg’s motivator-hygiene theory, _____ needs are related to the nature
of the work itself and how challenging it is.
A. motivator
B. expectancy
C. instrumental
D. hygiene
E. terminal
The term information refers to data that have been organized in some type of
meaningful way.
A. True
B. False
An organization that officially fixes meetings on a particular day on a yearly
basisbetween a manager and a subordinate in which the subordinate is given feedback
on her performance uses the _____ method.
A. informal appraisal
B. casual appraisal
C. off-the-record appraisal
D. formal appraisal
E. unofficial appraisal
Basing employees’ promotions on their performance evaluations, independent of
ethnicity, age, or gender, is known as:
A. reparative justice.
B. frontier justice.
C. distributive justice.
D. restorative justice.
E. environmental justice.
Jeanie realizes that her values differ significantly from some of her younger
subordinates. What should Jeanie do to understand them better?
A. Put others’ knowledge and beliefs to a reality test
B. Base decisions on hunches and stereotypes
C. Seek out others’ points of view and perspectives
D. Look for evidence that confirms her point of view
E. Help others to modify or change their beliefs