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Kevin, the production manager at Hexavex Systems, prefers long production runs of
thousands of units in order to drive the cost per unit down. However, Andrea, the
marketing manager, prefers shorter production runs of a few hundred units in order to
deliver the product more quickly to a key customer. Which of the following is the
source of conflict between the two managers?
A. Different goals
B. Overlapping authority
C. Scarce resources
D. Different reward systems
E. Status inconsistencies
_____ exists when group members must perform specific tasks in a predetermined
order.
A. Sequential task interdependence
B. Partial task interdependence
C. Pooled task interdependence
D. Reciprocal task interdependence
E. Complete task independence
When conflicts are handled by accommodation, the parties to a conflict try to ignore the
problem and do nothing to resolve the disagreement.
A. True
B. False
By controlling the agenda, managers influence which alternatives are considered or
even whether a decision is made.
A. True
B. False
Which of the following is true of a functional structure in an organization?
A. It allows managers to adequately respond to a changing competitive environment.
B. As the organization grows, it becomes more effective.
C. It makes monitoring and evaluating the performance of workers difficult.
D. It results in workers performing at a low level.
E. It eliminates the need for cooperation within a function.
_____ are outcomes of changes in the skills and equipmentmanagers use to design,
produce, or distribute goods and services.
A. Cultural forces
B. Political forces
C. Demographic forces
D. Technological forces
E. Sociocultural forces
Once managers have measured actual performance, they should:
A. revise accepted standards.
B. compare actual performance to the standards.
C. establish the standards of performance.
D. initiate corrective action.
E. develop goals and objectives.
Motivation is highest when as many people as possible in an organization perceive that
they are being equitably treated.
A. True
B. False
The _____ has organization-wide authority. Hence, organization members in any
department can communicate instances of unethical behavior by their managers or
coworkers without fear of retribution.
A. manager
B. stakeholder
C. stockholder
D. consumer
E. ethics ombudsperson
The set of values, norms, and expectations of behavior which control the ways in which
workers interact with one another within the organization is known as:
A. organizational goals.
B. organizational culture.
C. control procedures.
D. SOPs.
E. rule-based culture.
