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The second and intermediate step in an organization's planning process, which is also
called strategy formulation, is to analyze the current situation and develop a strategy.
A. True
B. False
An organization's competitive advantage does not derive from departmental skills.
A. True
B. False
When John violated the company's code of ethics, he was suspendedfor eight weeks
without pay. This is an example of _____.
A. extinction
B. positive reinforcement
C. negative reinforcement
D. extraction
E. punishment
Due to the complexity and severe consequences of mistakes, pilots are required to
undergo training in an artificial setting that closely mimics actual flying conditions.
This type of training is called _____.
A. simulation
B. apprenticeship
C. on-the-job training
D. formal education
E. assistantship
According Maslow's hierarchy of needs, by giving his/her employees the opportunity to
use their skills and abilities to the fullest extent possible, a manager satisfies their
_____.
A. physiological needs
B. safety needs
C. self-actualization needs
D. operational needs
E. terminal needs
_____ questions often present interviewees with a scenario they are likely toencounter
on the job and ask them to indicate how they would handle it.
A. Unstructured interview
B. Situational interview
C. Traditional interview
D. Conventional interview
E. Informal interview
Trade that takes place between a company and individual customers using IT and the
Internet is called business-to-business (B2B) commerce.
A. True
B. False
Members of small groups are better able to see the importance of their personal
contributions for their group's success when compared to members of large groups.
A. True
B. False
People typically confront ethical issues when weighing their personal interests against
the effects of their actions on others.
A. True
B. False
Title VII of the Civil Rights Act does not prohibit discrimination based on religion.
A. True
B. False
_____ is the creation of a new vision for a struggling company using a new approach to
planning and organizing to make better use of a company's resources and allow it to
survive and eventually prosper.
A. Total quality management
B. Task management
C. Talent management
D. Turnaround management
E. Workforce management
A company that customizes every product to the unique demands of individual
customers is likely to have the least overall cost in its industry.
A. True
B. False
Using piece-rate pay, an individual-based merit plan, managers base employees' pay on
the number of units each employee produces.
A. True
B. False
According to the expectancy theory, an employee's perception about the extent to which
his effort will result in a given level of performance is known as expectancy.
A. True
B. False
Douglas put together a company newsletter to talk about general topics about the
company to all of the employees. This is an example of _____.
A. personal written communication
B. impersonal written communication
C. formal written communication
D. face-to-face communication
E. electronic verbal communication
As part of the selection process, Mark was required to take a test to determine if he had
the necessary skills to perform the jobs successfully. What type of test would Mark
most likely be required to take?
A. Behavioral test
B. Personality test
C. Trait test
D. Morale test
E. Ability test
Which of the following is least likely to be a source of individual ethics?
A. Family
B. Friends
C. Church
D. Teachers
E. Supervisors
An organization in which managers enable subordinates to think creatively in orderto
maximize the potential for organizational learning is called a(n):
A. learning organization.
B. dialectical organization.
C. skunkworks.
D. intuitive organization.
E. heuristic organization.
