_____ is a strategy based on the use of IT to reduce the costs associated with the
product assembly process or the way services are delivered to customers.
A. Six Sigma
B. Flexible manufacturing
C. Process reengineering
D. Niche marketing
E. Customer relationship management
_____ values help explain what managers are striving to achieve in their organizations
and what they will focus their efforts on.
A. Terminal
B. Nominal
C. Strategic
D. Instrumental
E. Extrinsic
Which of the following is true about the members of a self-managed team?
A. They learn a single task and are posted at a single job.
B. They require multiple supervisors to monitor them.
C. They are responsible for escalating company’s costs.
D. They assume the responsibilities of first-line managers.
E. They create a taller organizational hierarchy, thereby increasing efficiency.
According to the expectancy theory, the term _____ refers to how desirable each of the
outcomes available from a job or organization is to a person.
A. instrumentality
B. self-actualization
C. valence
D. equity
E. autonomy
Jim is comfortable with his decision and would have no problem with people reading
about it on the front page of a morning paper. This indicates that he is following the
practical rule.
A. True
B. False
Which of the following is true of an organization with a stable externalenvironment and
readily available resources?
A. Less coordination and communication are needed among people and functions to
obtain resources.
B. Managers face greater problems in trying to gain access to resources.
C. Managers typically make organizing choices that result in more flexible structures.
D. Authority is likely to be decentralized.
E. Lower-level employees are encouragedto make important operating decisions.
The goal of Six Sigma is to improve a company’s quality to only six defects per million.
A. True
B. False
Michelle has a strong desire to perform challenging tasks well and to meet personal
standards for excellence. However, she does not wish do to so at the expense of
maintaining good interpersonal relationships with her employees. According to
McClelland’s three-needs theory, Michelle has a:
A. high need for affiliation and high need for achievement.
B. low need for affiliation and low need for power.
C. low need for achievement and low need for affiliation.
D. high need for power and low need for affiliation
E. low need for achievement and high need for power
Diversity is an important organizational resource that doesn’t contribute to an
organization’s competitive advantage.
A. True
B. False
The key to a good assessment of the alternatives is to define the opportunity or threat
exactly.
A. True
B. False
Which of the following would be considered a programmed decision by James
Calloway, CEO of FSE Inc.?
A. Launching a new promotional campaign
B. Hiring additional staff
C. Entering a new market
D. Expanding operationsinternationally
E. Developing a new product line
The likelihood of a manager making an error in judgment is much greater in
programmed decision making than in nonprogrammed decision making.
A. True
B. False
Managers increase coordination among functions and divisions by:
A. establishing liaison roles.
B. creating more managerial levels.
C. developing a taller organizational structure.
D. reducing the span of control.
E. implementing amechanistic organizational structure.
Overt discrimination by a manager violates the principle of distributive justice.
A. True
B. False