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An organization monitors the number of customer returns for each product model as a
part ofanattempt to recognize defective products. This is an example of:
A. feedforward control.
B. concurrent control.
C. clan control.
D. feedback control.
E. bureaucratic control.
Which of the following does planning involve in an organization?
A. Establishing task relationships that allow people to work together
B. Developing strategies for how to achieve high performance
C. Motivating individuals to achieve organizational goals
D. Establishing accurate measuring and monitoring systems
E. Measuring how well the organization has achieved its goals
A manager in the leader role manages diversity in an organization by:
A. conveying that the effective management of diversity is a valued goal and objective.
B. evaluating the extent to which diverse employees are being treated fairly.
C. serving as a role model and instituting policies and procedures to ensure that diverse
members are treated fairly.
D. enabling diverse individuals to coordinate their efforts and cooperate with one
another.
E. allocating resources to support and encourage the effective management of diversity.
Applying the practical rule to analyze a business decision ensures that managers are
taking into account the interests of all stakeholders.
A. True
B. False
Market function is the engineering and scientific research activities involved in
innovating new or improved products that add value to a product.
A. True
B. False
Superordinate goals are goals that all parties involvedin aconflict agree to support.
A. True
B. False
Which of the following is true of first-line managers?
A. They are responsible for finding the best way to organize human and other resources
to achieve organizational goals.
B. They work in all departments or functions of an organization.
C. They make specific decisions about the production of goods and services.
D. They evaluate whether the organization's goals are appropriate.
E. They instruct top managers on the suitability of organizational goals.
While a decision-support system organizes important information for managers, an
operations information system gives managers model-building capability and the
chance to manipulate information in a variety of ways.
A. True
B. False
The success of fast-food restaurants in diverse markets can be attributed to relatively
accurate _____ of managers.
A. schemas
B. gender schemas
C. biases
D. perceptions
E. stereotypes
The last step in the managerial decision-making process is:
A. generating alternatives.
B. learning from feedback.
C. recognizing the need for a decision.
D. implementing the chosen alternative.
E. choosing between alternatives.
The first step that managers need to take toachieve control over organizational activities
is to:
A. measure actual performance.
B. establish measurable standards of performance.
C. perform tests to confirm consistency.
D. compare actual performance against established goals.
E. evaluate the results and take corrective action.
The shorter a product's life cycle, the less important it is to innovate products quickly
and continuously.
A. True
B. False
In an interview with a television channel, the Public Relations manager of KP Oil
explained what his company intended to do to tackle the threat to marine life caused by
an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident
carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil
is playing the role of a _____.
A. liaison
B. figurehead
C. leader
D. disseminator
E. spokesperson
A toy manufacturing company which previously sold its products through a popular toy
and juvenile-product retailer decides to enter the retail industry, quickly establishing
severalretail outlets exclusively for its products. The toy manufacturing company is
engaging in _____.
A. forward horizontal integration
B. backward vertical integration
C. forward vertical integration
D. backward horizontal integration
E. unrelated diversification
