Mistakes in decision making that some managers make repeatedly are known as:
A. dialectical errors.
B. programmed decisions.
C. nonprogrammed decisions.
D. intuitive judgments.
E. systematic errors.
Phil has noticed that his operations manager has been practicing unethical means to
reap personal benefits at the expense of the company’s customers. He will most likely
approach the _____ to report the matter without fear of retribution.
A. CEO
B. HR manager
C. consumer court
D. legal advisor
E. ethics ombudsperson
When _____ reinforcement is used, people are motivated to perform behaviors because
they want to stop receiving or avoid undesired outcomes.
A. positive
B. absolute
C. intrinsic
D. negative
E. extrinsic
The stock of raw materials, inputs, and component parts that an organization has on
hand at a particular time is called _____.
A. storage
B. inventory
C. products
D. stored components
E. holdings
Which of the following is an example of a programmed decision?
A. Investing in a new type of production technology
B. Developing a new type of consumer product
C. Launching a new type of promotional campaign
D. Expanding sales into a new country
E. Refilling ink into a copier
Executive-support systems are used to link top managers virtually so they can function
as a team; this type of executive-support system is called a(n):
A. transaction-processing system.
B. expert system.
C. operations support system.
D. e-commerce support system.
E. group decision-support system.
Intergroup conflict takes place between members of the same department of an
organization.
A. True
B. False
The level of foreign involvement and investment and degree of risk is least in wholly
owned foreign subsidiaries.
A. True
B. False
The _____ plan specifies all of the relevant information that managers need to decide
whether to go ahead with a full-blown product development effort.
A. product development
B. value chain
C. product positioning
D. process reengineering
E. quality control
Path-goal theory focuses on what a leader can do to motivate subordinates to achieve
organizational goals.
A. True
B. False
An organizational structure composed of all the departments that an organization
requires to produce its goods or services is known as a functional structure.
A. True
B. False.
Trade that takes place between companies using IT and the Internet to link and
coordinate the value chains of different companies is called:
A. enterprise resource planning.
B. business-to-business commerce.
C. business-to-customer commerce.
D. business-to-business marketplace.
E. business-to-customer network structure.
A computer system that is designed to handle a large volume of routine and recurring
transactions is called a(n) _____ system.
A. transactional analysis
B. artificial intelligence
C. transaction-processing
D. transactional modeling
E. decision-support
In the communication process, encoding is the process of:
A. removing anythingthat hampers any stage of the communication process.
B. translating a message into symbols.
C. translating a coded message back to its original form.
D. selecting an appropriatecommunication medium for the information that is to be
communicated.
E. deciding what message to send to the original sender.
The practical rule states that an ethical decision is one that:
A. best protects the rights of people affected.
B. produces the greatest good for the greatest number of people.
C. distributes benefits and harms in a fair way.
D. can be communicated with no reluctance.
E. is relevant to the financial effectiveness of the organization.
A line of software code is called:
A. a bit.
B. a byte.
C. a processor.
D. an instruction.
E. an application.
Which of the following is an element of planning?
A. Encouraging all employees to perform at a high level to help the organization
achieve its vision and goals
B. Using power, personality, and communication skills to coordinate the activities of
people and groups
C. Establishing alliances between different organizations to share resources and produce
new goods and services
D. Deciding which goals the organization will pursue and what strategies will achieve
those goals
E. Organizing people into departments according to the kinds of job-specific tasks they
perform