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It is more challenging for managers to measure outputs or behavior when an
organization and its members perform nonroutine activities.
A. True
B. False
_____ occurs when the meaning of a message changes as the message passes through a
series of senders and receivers.
A. Information enrichment
B. Noise
C. Information overload
D. Information distortion
E. Information collaboration
Which of the following forms the pinnacle of Maslow's hierarchy of needs?
A. Safety needs
B. Belongingness needs
C. Physiological needs
D. Socialneeds
E. Self-actualization needs
Which of the following focuses primarily on equipping organization members to take
on new responsibilities and challenges?
A. Training
B. Evaluation
C. Appraisal
D. Job analysis
E. Development
Which of the followinggroup decision-making processes is a written approach to
creative problem solving?
A. The Delphi technique
B. Dialectical inquiry
C. Brainstorming
D. Nominal group technique
E. Devil's advocacy
The main aim of flexible manufacturing is to:
A. create products that can be modified easily.
B. create a standard range of products.
C. set up large workforces.
D. improve an organization's management systems.
E. reduce the time required to set up production equipment.
A written set of instructions which describes the series of actions that a manager should
take in a specific situation is known as a:
A. policy.
B. standard operating procedure.
C. heuristic.
D. rolling plan.
E. rule.
Jaden, the head of the human resources department, reduces the list of candidates to be
considered for a position in his department to include only those applicants who are
acceptable to him. Which of the following political strategies is Jaden using in this
situation?
A. Controlling the agenda
B. Being irreplaceable
C. Overlapping authority
D. Emphasizing status inconsistency
E. Relying on objective information
During which stage of group development does group camaraderie begin to emerge?
A. Forming
B. Adjourning
C. Performing
D. Storming
E. Norming
The source of _____ motivation lies withactually performing the behavior, and
motivation comes from doing the work itself.
A. extrinsic
B. ethnocentric
C. xenocentric
D. intrinsic
E. operational
Managers who are low on negative affectivity tend to be highly critical of themselves
and other people.
A. True
B. False
The line of authority is the chain of command extending from the top to the bottom of
an organization.
A. True
B. False
A time-and-motion study involves the careful timing and recording of the actions taken
to perform a particular task.
A. True
B. False
Unethical behavior:
A. reduces a company's inefficiency.
B. decreases a company's ineffectiveness.
C. reduces a company's performance.
D. increases the national standard of living.
E. increases national well-being and prosperity.
Define the two principal types of innovation. What is the main difference between
them?
Describe the leader substitutes model. Why is it a contingency model?
What are self-managed teams? Detail the roles of a manager in ensuring that
self-managed teams are effective.
Describe the three types of biases that managers can exhibit either toward subordinates
or toward other managers.
Differentiate between an open and a closed system.
What arebarriers to entry? Describe in brief the three main sources from which barriers
to entry result.
Distinguish between moods and emotions. How do moods and emotions affect the
organization?
Differentiate between job enlargement and job enrichment.
