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_____ is the final step in implementing strategy.
A. Drafting detailed action plans that specify how a strategy is to be implemented
B. Allocating responsibility for implementation to the appropriate individuals or groups
C. Establishing a timetable for implementation that includes precise, measurable goals
linked to the attainment of the action plan
D. Holding specific individuals or groups responsible for the attainment of corporate,
divisional, and functional goals
E. Allocating appropriate resources to the responsible individuals or groups
According to TQM philosophy, the _____, not the _____ in quality control or
engineering, define what quality is.
A. managers; customers
B. customers; managers
C. employees; managers
D. managers; employees
E. employees; customers
Which of the following is true of the task environment?
A. It includes the wide-ranging global, technological, sociocultural, andpolitical forces
that affect organizations.
B. It contains the forces that have the least immediate effect on managers and their
decisions.
C. It contains opportunities and threats that are harder to identify than those in the
general environment.
D. It is a framework of environmental policiesthat dictate the CSR policies of global
organizations.
E. It is the set of forces that originate with global suppliers, distributors, customers, and
competitors.
As a part of the controlling process, managers monitor and evaluate the organization's
strategy to see if it is working.
A. True
B. False
The pharmaceutical industry is extremely dynamic. A company that releases a product
to the general publicwith the intention of keeping prices high may see quick
competition arising from other products made from different compounds that perform
the same functions as the company's product. According to the five forces model, this
type of threat is called _____.
A. the level of rivalry among organizations in an industry
B. the potential for entry into an industry
C. the power of large suppliers
D. the power of large customers
E. the threat of substitute products
The people and groups affected by how a company and its managers behave are called
its stakeholders.
A. True
B. False
A task force submits its final report on the project that they had been working on before
disbanding. At which stage is the group operating?
A. Forming
B. Storming
C. Adjourning
D. Norming
E. Performing
Which of the following statements is true about ethics?
A. Ethics and laws are fixed principles.
B. Ethical beliefs remain constant as time passes.
C. Laws change to reflect the changing ethical beliefs of a society.
D. Absolute and indisputable rules and principles can be developed to decide whether
an action is ethical or unethical.
E. Ethics evolve over time, but laws related to ethical beliefs remain constant.
Which of the following is true of perceptions?
A. Perceptions are not influenced by people's attitudes and moods.
B. Perceptions of senders and receivers play no role in the encoding and decoding of
messages.
C. Perceptions of senders and receivers play a negligent role in choosing the
communication medium.
D. Perceptions are inherently objective and are based on accurate information.
E. Perceptions, if accurate, can contribute to effective communication.
High emotional intelligence prevents leaders from developing a significant identity for
their organization.
A. True
B. False
A business-level plan details the short-term divisional goals that will allow the division
to meet corporate goals.
A. True
B. False
Job specialization refers to:
A. the process by which each position's formal authority in an organizational hierarchy
is established.
B. the process by which division of labor occurs as different workers gain expertise in
tasks.
C. the process by which subordinates receive orders and report to only one superior.
D. the process by which members of different departments work together in
cross-departmental teams to accomplish projects.
E. the process by which employees explore new ways to improve how tasks are
performed.
A(n) _____ is acluster of decisions about what goals to pursue, what actions to take,
and how to use resources to achieve goals.
A. strategy
B. objective
C. motto
D. allocation
E. accomplishment
MBO starts when top managers:
A. determine subordinates' goals.
B. review subordinates' progress toward meeting goals.
C. resort to direct supervision.
D. establish organizational objectives.
E. link performance evaluations to rewards.
Soliciting information and suggestions about improvements from employees is one of
the steps in implementing a successful TQM program.
A. True
B. False
_____ are organizations that help other organizations sell their goods or services
directly to customers.
A. Producers
B. Suppliers
C. Distributors
D. Manufacturers
E. Processors
Davidson Software Technologies believes in hiring only the best programmers in the
industry. As a result, it uses a comprehensive hiring process that involves testing and
interviewing dozens of highly qualified professionals before hiring. This is an example
of which of the following components of the HRM system?
A. Training and development
B. Labor relations
C. Recruitment and selection
D. Performance appraisal
E. Performance feedback
Which of the following rites internalizes the norms and values of an organization within
an employee?
A. Rites of passage
B. Rites of integration
C. Rites of inclusion
D. Rites of acceptance
E. Rites of enhancement
The greater the economies of scale of an existing organization, the lower are the
barriers to entry for new competitors.
A. True
B. False
