Powerful, user-friendly programs that are developed for a specific task or use are called
_____.
A. operating system software
B. operating networks
C. application software
D. servers
E. data structures
Perception is a highly objective, rational process.
A. True
B. False
Diversity requires organization members to suppress their personal styles.
A. True
B. False
Which of the following is a threat for individuals, groups, and whole organizations and
can interfere with effective performance and goal attainment?
A. Legitimate power
B. Uncertainty
C. Power distance
D. Alliances
E. Integrative bargaining
A _____ is a small, wheeled container used in a just-in-time inventory system to move
component parts from suppliers to the assembly line.
A. ketbull
B. gurney
C. conveyor belt
D. kanban
E. keltan
With respect to expert systems, which of the following is NOT a minimum requirement
for IT in order to mimic human expertise and intelligence?
A. Recognition of problems
B. Display of emotions
C. Formulation of solutions
D. Explanation of solutions
E. The ability to learn from experience
According to Henri Fayol, esprit de corps refers to:
A. the ability to act on one’s own without direction from a superior.
B. shared feelings of comradeship, enthusiasm, or devotion to a common cause among
members of a group.
C. the justice, impartiality, and fairness to which all organizational members are
entitled.
D. the methodical arrangement of positions to provide the organization with the greatest
benefit and to provide employees with career opportunities.
E. obedience, energy, application, and other outward marks of respect for a superior’s
authority.
In order to improve his performance and motivation, Scott’s performance is evaluated
not only by his direct manager, but also by his customers, subordinates, and coworkers.
This is an example of a _____.
A. self appraisal
B. peer appraisal
C. client appraisal
D. supervisor appraisal
E. 360-degree appraisal
Web sites like Napster demonstrate that the pursuit of self-interest can lead to a
collective disaster when one or more people start to profit from being unethical because
this encourages other people to act in the same way. This exemplifies a situation known
as the _____.
A. “race to the bottom”
B. “tragedy of the commons”
C. “prisoner’s dilemma”
D. “war of attrition”
E. “market for lemons”
Organizational values and norms do nothave any influence onan employee’sdecisions
and actions.
A. True
B. False.
Which of the following is true of organizational politics?
A. Only managers can engage in organizational politics.
B. Organizational politics cannot be used to resolve conflicts.
C. Organizational politics are a purely negative force.
D. Effective managers engage in politics to gain support for and implement needed
changes.
E. Engaging in organizational politics builds resistance to new ideas.
According to Henri Fayol, initiative refers to:
A. the ability to act on one’s own without direction from a superior.
B. shared feelings of comradeship, enthusiasm, or devotion to a common cause among
members of a group.
C. the justice, impartiality, and fairness to which all organizational members are
entitled.
D. the methodical arrangement of positions to provide the organization with the greatest
benefit and to provide employees with career opportunities.
E. obedience, energy, application, and other outward marks of respect for a superior’s
authority.
Which of the following is true of the impact of high-quality products?
A. High product quality results in high operating costs.
B. High product quality results in high employee productivity.
C. High product quality lowers efficiency.
D. High product quality reduces profits.
E. High product quality lowers customer retention.
Which of the following controls leads to standardized behavior and standardized work
outputs?
A. Output control
B. Bureaucratic control
C. Feedback control
D. Feedforward control
E. Clan control