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In a bureaucracy, a manager's formal authority derives from the knowledge he possesses
rather than the position he holds in the organization.
A. True
B. False
The development of new, often radically different, kinds of goods and services is called
_____.
A. quantum process innovation
B. quantum product innovation
C. incremental product innovation
D. incremental process innovation
E. process reengineering
Which of the following is a political strategy for managers to exercise power
unobtrusively?
A. Controlling uncertainty
B. Being irreplaceable
C. Generating resources
D. Building alliances
E. Relying on objective information
Lobo belongs to a society which values the subordination of the individual to the group
and discourages individual expressions of thought.Inequality in the power and
well-being of people is believed to be due to differences in their physical and
intellectual capabilities, and heritage. According to Hofstede's model of national
culture, Lobo'ssociety is:
A. high on power distance and low on individualism.
B. low on power distance and low on collectivism.
C. high on individualism and low on achievement-orientation.
D. low on collectivism and low on achievement-orientation.
E. low on power distance and low on individualism.
Instead of hiring an accountant, an organizationdecides to contract with a local
accounting firm for its tax accounting needs. The process is known as _____.
A. lateral recruitment
B. external recruitment
C. outsourcing
D. internal recruitment
E. offshoring
Labor relations are the activities managers engage in to ensure that they have effective
working relationships with the workers' unions that represent their employees' interests.
A. True
B. False
An honest assessment of the advantages and disadvantages of a job and organization is
called a job appraisal.
A. True
B. False
Identifying the right behavior for positive reinforcement is a straightforward and easy
task.
A. True
B. False
Falling trade barriers pose a serious threat to the nation's domestic market because they
increase competition in the task environment.
A. True
B. False
The final step in the decision-making process is learning from feedback.
A. True
B. False
Brainstorming is a group problem-solving technique in which managers meet
face-to-face to generate and debate a wide variety of alternatives from which to make a
decision.
A. True
B. False
_____ is a management technique that involves giving employees more authority and
responsibility over how they perform their work activities.
A. Restructuring
B. Outsourcing
C. Empowerment
D. Departmentalization
E. Insourcing
Discuss the two techniques used to counter groupthink and cognitive biases.
Define globalization and explain why the global market is becoming more open.
Discuss March and Simon's administrative model of decision making and explain the
three concepts on which the model is based.
What are self-managed teams? Define process reengineering. Discuss how they
individually affect efficiency.
What are the disadvantages of centralization of authority?
What is Six Sigma? Describe the similarity as well as the difference between Six Sigma
and TQM.
