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Management is the planning, organizing, leading, and controlling of resources in order
to achieve organizational goals both effectively and efficiently.
A. True
B. False
When a manager asks a subordinate for sexual favors in return for a promotion, what
type of sexual harassment has occurred?
A. Hostile work environment
B. Quid pro quo
C. Accommodative
D. Equal
E. Covert
Organizational commitment can be defined as _____.
A. the collection of feelings and beliefs that managers have about their organization as a
whole
B. the process by which individuals internalize the values and expectations of an
organization
C. the training received by newcomers which teaches them the norms of the
organization
D. the collection of terminal and instrumental values that are held by an organization
E. the rites of passage that determine how individuals enter, advance within, and leave
organizations
Which of the following is a consequence ofhigh group cohesiveness?
A. Lower levels of participation within the group
B. High deviance in groups
C. High emphasis on group goal achievement
D. Decreasing levels of conformity to group norms
E. Decreasing levels of group attractiveness
Jeremy has a personal library with over 5,000 novels of various genres, most of them
bought fromBenison's Bookhouse. He is an example of a Benison Bookhouse's _____.
A. customer
B. supplier
C. distributor
D. competitor
E. processor
In the transmission phase of the communication process, the information that a sender
wants to share is known as the _____.
A. code
B. medium
C. message
D. trail
E. noise
An operations information system gives managers information they can use in their
nonroutine coordinating, controlling, and decision-making tasks.
A. True
B. False
A winery decides to manufacture its own bottles instead of purchasing them from a
bottle manufacturing company to reduce costs. The winery is employing a forward
vertical integration strategy.
A. True
B. False
Which of the following strategies should be used to resolve conflicts that arise out of
communication problems when interacting with people, groups, and organizations in
other countries?
A. Providing temporary assignments
B. Practicing job rotation
C. Increasing diversity awareness and skills
D. Using permanent transfers
E. Dismissing employees
Intrinsically motivated behavior is behavior that is performed to acquire material or
social rewards or to avoid punishment.
A. True
B. False
Which of the following is an instrumental value?
A. Contentedness
B. Salvation
C. Social recognition
D. Responsibility
E. Freedom
Pooled, sequential, and reciprocal are different types of task interdependencies.
A. True
B. False
A group of managers who are responsible for designing the long-range strategic plan for
an organization are collectively known as:
A. an informal team.
B. a cross-cultural group.
C. a top-management team.
D. a friendship group.
E. an interest group.
Formal groups are formed when members feel that creating such agroup will help them
achieve their own goals or meet their own needs.
A. True
B. False
Which of the following statements about simultaneously pursuing both a low-cost
strategy and a differentiation strategy is true?
A. Organizations stuck in the middle tend to have higher levels of performance than
those that pursue a low-cost or a differentiation strategy.
B. Focusing on the differentiation of a product will result in reduced costs for a
company.
C. Extremely well managed companies may be able to keep low costs and differentiate
their products.
D. Managers try to gain a competitive advantage by focusing onlyon driving the
company's costs down below the costs of industry rivals.
E. Managers try to gain a competitive advantage by focusing only on distinguishing an
organization's products from the products of competitors on dimensions such as product
design, quality, or after-sales service.
The high level of uncertainty in the organizational environment makes establishing
targets and designing measurement systems much easier for managers
A. True
B. False
Which of the following is an example of real-time information?
A. The price of a particular brand of chocolate
B. Number ofcars soldby a manufacturer in the last two years
C. Census data over the last ten years
D. Daily weather forecast details
E. Literature review on a particular research study
